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How to use Australia Post’s Business Support Portal

The Business Support Portal helps contract customers manage deliveries. Find out how to access it and how it can help your business.

What is the Business Support Portal?

Australia Post’s Business Support Portal is a self-serve support service. It helps businesses to easily manage deliveries from a central point.

In the Business Support Portal, you can:

  • Track the status and expected delivery date of any parcel you’ve sent
  • Recall or redirect a parcel that’s in transit
  • Request proof of delivery
  • Report any issues
  • Create, view and manage your enquiries
  • Access FAQs to find answers to questions you may have
  • Use the live chat for further support during business hours

Who can access the Business Support Portal?

The portal is for Business Credit Account holders (sometimes called contract customers).

If you’re not a contract customer, you can use MyPost Business to manage your business deliveries.

How can you access the Business Support Portal?

If you have a Business Credit Account, you can register online for the Business Support Portal.

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Australia Post acknowledges the Traditional Custodians of the land on which we operate, live and gather as ​a team. We recognise their continuing connection ​to land, water and community. We pay respect to Elders ​past, present and emerging.