Collect & Return Merchant Agreement
As at 1 August 2026
This Collect & Return Merchant Agreement (“Agreement”) is between Australian Postal Corporation (ABN 28864970579) of 480 Swan Street, Richmond, Victoria 3121, and the merchant registering to use the Service(s) and who accepts the terms of the service by clicking the accept terms and conditions button (Merchant).
Please read the Agreement carefully.
The Agreement creates rights for, and imposes obligations on the Merchant and by clicking to accept, installing, copying or otherwise using the Australia Post Technology and the Service(s), the Merchant agrees to be bound by the terms and conditions set out in this Agreement.
1. Definitions and Interpretation
a) The following definitions apply, unless the context requires otherwise:
Australia Post Technology means the proprietary software and other technology of Australia Post through which Australia Post provides the Service(s), and includes the Collections Widget, the Locations API, the Shopify Apps, and the Returns Portal.
Business Day means a day that is not a Saturday, Sunday or a public holiday in Melbourne, Victoria, Australia.
Collect Service means the service by which Australia Post facilitates the collection by Consumers of their parcels from a Parcel Locker or Post Office Collection Point by providing Merchants with access to and use of the Locations API, Collections Widget or the Collect Shopify App.
Collections Widget means the Javascript enabled functionality for incorporation into the Merchant’s checkout, that enables the display of a list and map of Australia Post Parcel Lockers and Post Office Collection Points that Consumers can select as the delivery address for their parcel.
Consumer means a customer of the Merchant.
Consumer Paid Returns means Return services which are paid for by Consumers through the Returns Portal at a rate specified by Australia Post.
Indemnifiable Loss means loss incurred by Australia Post in connection with a third party claim against Australia Post, including but not limited to:
(a) the infringement of a third party’s intellectual property rights;
(b) the unauthorised use of another person’s image or property.
Licensed IP means the Australia Post Technology, any operating manuals, user instruction manuals, technical literature and other supporting materials relating to the Australia Post Technology, and any other intellectual property owned by or licensed to Australia Post and which is provided to a Merchant under this Agreement.
Locations API means the application programming interface (API) that allows Merchants to retrieve the details of Australia Post Parcel Lockers and Post Office Collection Points for the purpose of displaying a list or map in their checkout, enabling Consumers to select a Parcel Locker or Post Office Collection Point as the delivery address for their parcel.
Merchant IP means all intellectual property rights including current and future registered and unregistered rights in respect of copyright, trade marks or business names, made available through the Australia Post Technology by or on behalf of a Merchant (or its related bodies corporate) pursuant to this Agreement.
Merchant Paid Returns mean Return services which are paid for by Merchants at a rate agreed through their Parcel Agreement.
Non-Excludable Condition means any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by any Law (including consumer guarantees under the Australian Consumer Law) that cannot lawfully be excluded or limited.
Parcel Agreement means the agreement between Australia Post and the Merchant for parcel delivery services provided by Australia Post to the Merchant.
Parcel Lockers means the network of parcel lockers operated by Australia Post.
Post Office Collection Point means a post office within Australia Post’s network that has been designated by Australia Post as a collection point for the purposes of the Collect Service.
Return means where a Consumer leaves a pre-paid parcel at a Post Office, Parcel Locker or a street posting box for delivery back to a Merchant.
Return Service means the service by which Australia Post facilitates returns by providing access to and use of the Return Portal, including via the Returns Plus Shopify app for returns.
Returns Portal means the Australia Post online returns portal, through which Consumers can create return labels, and Merchants can administer Returns.
Service(s) means the Collect Service, the Return Service, or both, as applicable.
Set-Up Services mean the initial configuration and implementation services relating to the Merchant that are required in order to make the Service(s) available to the Merchant and Consumers.
Shopify Apps means the Australia Post applications made available on the Shopify platform, for collections being the Collect Shopify App and for returns, being the Returns Plus Shopify App.
Term has the meaning given in clause 11.
Website means the website where Australia Post Collect & Return Terms and Conditions are made available: https://auspost.com.au/terms-conditions/collectand-return-terms-and-conditions.
b) In this Agreement, unless the context requires otherwise:
() headings are for convenience only and do not affect interpretation;
(ii) a reference to a person includes a corporation, trust, partnership, unincorporated body or other entity, whether or not it comprises a separate legal entity.
(iii) a reference to a party to this Agreement or another agreement or document includes the party’s successors, permitted substitutes and permitted assigns (and, where applicable, the party’s legal personal representatives);
(iv) a reference to time is to Melbourne, Victoria, Australia time; and
(v) general words shall not be given a restrictive meaning because they are followed by words which are particular examples of the acts, matters or things covered by the general words and the words “includes” and “including” shall be construed without limitation.
2. Grant of Australia Post Technology Licence
a) Subject to the terms of this Agreement and the Parcel Agreement, and the Merchant’s continued compliance with both, Australia Post grants to the Merchant a non-exclusive, non-transferable, royalty-free, revocable licence to use the Australia Post Technology solely in support of the Service(s) for the Merchant’s internal business purposes, including necessary use by Consumers.
b) Where Australia Post Technology is used for the Collect Service, the Merchant must:
(i) integrate the Collections Widget into its checkout process or;
(ii) integrate the Locations API into its systems and configure its checkout process to display the relevant collection location information to consumers; or
(iii) install the Collect Shopify App.
c) Where Australia Post Technology is used for the Return Service, the Merchant must configure the Returns Portal to create a customised user interface for Consumers to create Return labels and barcodes.
d) The Merchant must not sub-license or assign any of the rights or interests granted to it under this Agreement.
3. Acceptable usage of the Platform
Australia Post Technology
a) The Australia Post Technology must not be used in a way that adversely affects its performance or function.
b) The Merchant must not:
(i) copy, reproduce, publish, distribute, redistribute, broadcast, transmit, modify, adapt, edit, abstract, create derivative works of, store, archive, publicly display, sell or in any way commercially exploit any part of the Licensed IP);
(ii) reverse engineer, decompile, translate, disassemble or attempt to discover any source code or underlying ideas or algorithms in the Australia Post Technology or the software (or any part of it) that is used to provide the Licensed IP;
(iii) observe, study or test the functioning of the underlying software (or any part of it) that is used to provide the Australia Post Technology;
(iv) access the Australia Post Technology to copy its features, functions or graphics to develop a competing platform or software;
(v) use, or encourage, promote, facilitate, instruct or permit any other person to use the Licensed IP for any illegal, harmful, fraudulent, infringing or offensive use, or to transmit, store, display, distribute or otherwise make available content that is illegal, harmful, fraudulent, infringing or offensive;
(vi) use the Australia Post Technology or allow the transfer, transmission, export, or re-export, of the Australia Post Technology or portion thereof, in violation of any applicable export control laws or regulations;
(vii) attempt to gain access to third-party data contained on or accessible through the Australia Post Technology;
(viii) make network connections to any users unless the Merchant has permission to communicate with them.
(ix) violate the security or integrity of the Australia Post Technology, including by:
(A) attempting to probe, scan or test the vulnerability of any part of the Australia Post Technology;
(B) monitoring data or traffic on the Australia Post Technology without Australia Post’s prior written consent; or
(C) forging TCP-IP packet headers, email headers or any part of a message describing its origin or use.
c) The Merchant must ensure any material it contributes to the Australia Post Technology (“Content”):
(i) is accurate in relation to facts and genuinely held in relation to opinions;
(ii) is compliant with Australian law;
(iii) is not an infringement or misappropriation of intellectual property or proprietary rights of others;
(iv) is not defamatory, obscene, abusive, invasive of privacy, promotes violence or discrimination, or is otherwise objectionable;
(v) will not damage, interfere with, surreptitiously intercept, or expropriate any system, program or data, including viruses, Trojan horses, worms, time bombs or cancelbots; and
(iv) does not breach any legal duty owed to a third party, promotes any illegal activity, is in contempt of court, or advocates, promotes or incites any party to commit or assist any unlawful or criminal act such as copyright infringement or computer misuse.
d) The Merchant acknowledges and agrees that Australia Post may remove, temporarily or permanently, any Content that breaches this clause whether it is uploaded by the Merchant, or its customers using the Australia Post Technology.
e) The Merchant must comply with any request by Australia Post, acting reasonably and where necessary, to audit the Merchant’s compliance with this clause and will provide assistance to Australia Post in investigating and responding to any suspected breach of this clause.
4. Merchant responsibilities and restrictions for the Collect service
a) (compliance with operational requirements) The Australia Post Technology may only be used by the Merchant to facilitate the collection of parcels where it has (and is not in breach of) a current Parcel Agreement.
b) (Australia Post deliveries only) The Merchant must only use the Australia Post Technology to facilitate delivery of parcels by Australia Post to Parcel Lockers or Post Office Collection Points, and must not use the Australia Post Technology to facilitate parcels being carried by any other person.
c) (provision of contact details) In order to receive the Collect Service using the Australia Post Technology, the Merchant must provide Australia Post, in the manifest, with:
(i) the name of the person to whom the parcel is addressed and;
(ii) the email address of the person to whom the parcel is addressed or;
(iii) the mobile number of the person to whom the parcel is addressed.
The merchant must provide the manifest to Australia Post immediately before or at the time of lodgement of parcels.
d) (authority to provide contact details) The Merchant warrants that it has obtained consent from the Consumer to provide Australia Post with personal information that Australia Post requires to provide the Collect Service, and for Australia Post to use that information as described in sub-clause (e) below, and will otherwise act in accordance with all applicable privacy legislation.
e) (Use of Personal Information) Australia Post will use the Consumer email address and mobile number collected in the course of providing services to the Merchant and Consumers for the purpose of: notifying tracking events; matching a delivery to a Consumer’s MyPost account; providing the Consumer with access to a parcel locker; to perform its services; make offers relevant to its services; obtain feedback; and any other purpose consented to, or which is permitted by law (including under the Privacy Act).
f) (impact of failure to comply) Where the Merchant fails to provide Australia Post the contact details of the person to whom a parcel is addressed, or otherwise does not comply with this Agreement, the Parcel Agreement or any other operational requirements notified to it, the Merchant may not receive the delivery services or the full benefit of the delivery services, or the delivery may be delayed or returned to the Merchant.
g) (use of Retail Partner Location address) the Merchant must use the selected Parcel Locker or Post Office Collection Point as the ‘ship to’ address. The Merchant must label and manifest the parcels with the standard addressing address format, being the use of only “BZ Parcel Collect”, “BZ ParcelLocker” in Address Line 1, followed by the relevant information in the following fields, as per the following examples:
BZ Parcel Locker 10
Melbourne VIC 3000
OR
BZ Parcel Collect 90
Melbourne VIC 3000
h) (compliance with MyPost Deliveries Terms of Use) Where a Parcel Locker is used in conjunction with the Service(s), clause 3 “Parcel Locker Service Conditions” and 4 “Parcel Collect Service Conditions” of the MyPost Deliveries Terms of Use located at https://auspost.com.au/content/dam/auspost_corp/media/documents/mypost-consumer-deliveries-terms-of-use.pdf apply as may be relevant. The Merchant must familiarise themselves with these clauses, ensure compliance with relevant obligations, and ensure that Consumers are made aware of any relevant terms.
i) (use Australia Post Technology in accordance with T&Cs) The Merchant must only use the Australia Post Technology in accordance with the terms of this Agreement and any additional reasonable requirements, as notified by Australia Post from time to time, upon giving reasonable notice in accordance with clause 13.
j) (notification of infringement and/or breach) The Merchant must notify Australia Post immediately upon becoming aware of any:
(i) unauthorised use of the Australia Post Technology by any person;
(ii) infringement of the Licensed IP; and/or
(iii) breach of this Agreement by the Merchant, its Personnel or its Consumers, and at, or as soon as possible after, the notification, provide Australia Post with reasonable details of the unauthorised used, infringement and/or breach.
k) (authority of authorised representative) The Merchant represents and warrants that the person who accepts the terms of this Agreement has the right, title and authority to enter into this Agreement for, or as agent for the Merchant, and binds the Merchant to this Agreement without the need for further approval.
5. Merchant responsibilities and restrictions for Return parcels
a) The Australia Post Technology may only be used by the Merchant for Returns where it has (and is not in breach of) a current Parcel Agreement. When using the Return Service, the Merchant agrees to comply with any reasonable operational requirements or delivery service conditions related to the delivery services, as notified to the Merchant from time to time.
b) The Returns Service can include the following options:
(i) Merchant Paid Returns which are free to the Consumer and charged to the Merchant at the rate specified in their Parcel Agreement.
(ii) Consumer Paid Returns which are free to the Merchant and charged to the Consumer at the rates specified in the Portal or Returns Plus Shopify App for returns. This rate is determined by Australia Post and may be varied from time to time without reference to the Merchant.
In requesting Australia Post provide the Consumer Paid Returns service, Consumers will be required to accept and comply with the ‘Returns Portal – Terms of Use’. Any contract for carriage is between Australia Post and the Consumer.
c) The Merchant has the option of upgrading its use of the Australia Post Technology and the Portal to access the additional functionality of the Returns Portal Plus (‘Returns Portal Plus’), provided that the Merchant satisfies any eligibility requirements as prescribed by Australia Post from time to time. To opt in to the Returns Portal Plus, the Merchant must advise Australia Post in the manner required. To access and use the Returns Portal Plus, the Merchant is required to comply with user integration guidelines, as amended from time to time, including:
(i) Order integration;
(ii) Setting Return Rules; and
(iii) Return Addresses;
d) Where a Returns Portal has not been used by a Merchant or its customers for a continuous period of six (6) months, Australia Post may upon providing the Merchant with thirty (30) days’ prior written notice, deactivate access to that Returns Portal. The Merchant must comply with any additional instructions relating to the deactivation, as notified by Australia Post from time to time.
6. Services
Service Provision and Network Availability
a) Where bespoke configuration is required to be undertaken in order to access or obtain additional functionality for the Australia Post Technology, the Merchant and Australia Post will agree in a separate agreement the terms upon which that work will be undertaken.
b) Subject to the agreement for and completion of any Set-Up Services, Australia Post will provide the Service(s) to the Merchant from the date of completion of the Set-Up Services and on a non-exclusive basis.
c) Australia Post makes no representation or warranty about the number of Parcel Lockers and Post Office Collection Points that will be available during the Term, or the suitability of those locations for the Service(s) or convenience of those locations for Consumers.
d) The Merchant accepts that there may be limitations and variations that apply to specific locations within the Parcel Lockers and Post Office Collection Points network, including limitations and variations as to the size of parcels that can be accepted and the hours that some locations can be accessed.
e) The Merchant must notify Consumers of the process for Returns through the Returns Service, including by providing Consumers with a link to the Returns Portal.
7. Service Variations
a) (Limitations on service) The Merchant acknowledges that where it has negotiated a Parcel Agreement with bespoke, non-standard arrangements, there may be variations between the delivery services that Australia Post provides when delivering to a Parcel Locker or Post Office Collection Point compared with delivery to a Consumer’s residential address.
b) (Signature on Delivery) Where Australia Post delivers to Parcel Lockers, it will not collect a signature of the person collecting the parcel. The Merchant agrees, notwithstanding any other provision in its Parcel Agreement, that the signature on delivery requirement may be established by confirmation of the inputting of the secure code provided by us to access the Parcel Locker.
8. No Charge for Service(s)
a) The Service(s) is provided by Australia Post at no additional charge.
9. Intellectual property rights
a) The Merchant acknowledges that it does not have, and will not claim that it has, any right, title, interest or intellectual property rights in or to the Licensed IP (including any updates, enhancements and modifications to that Licensed IP), except as expressly provided under this Agreement.
b) The Licensed IP provided by Australia Post either electronically or in hardcopy are the intellectual property of Australia Post or are licensed to Australia Post, and are protected under applicable intellectual property laws. The information and images presented or received via the Australia Post Technology may not be reproduced, republished, adopted, used or modified under any circumstances and must not be used in any way that implies endorsement or sponsorship by Australia Post of the Merchant or any of the Merchant’s products, goods or services.
c) The Merchant grants Australia Post a non-exclusive, non-transferable, royalty-free and irrevocable licence (with the right to sub-licence) during the Term to use, copy and store the Merchant IP as required for Australia Post (and its subcontractors) to provide the Service(s) and facilitate the performance of Australia Post’s obligations under this Agreement.
10. Disclaimer of warranties
To the extent permitted by law, the Licensed IP, the Australia Post Technology and the Services are provided “as is” and without warranties of any kind. Nothing in this clause excludes, restricts or modifies any Non-Excludable Condition..
11. Limitation of liability and indemnity
a) To the maximum extent permitted by law, and subject to clause 11(b), Australia Post will not be liable to the Merchant (whether in contract, tort or otherwise) for any loss or damage suffered, or that may be suffered as a result of any act or omission, whether negligent or otherwise, by or on behalf of Australia Post (including, without limitation, direct, indirect, special, consequential damages or any other pecuniary loss) that result from the use or inability to use the Australia Post Technology or the Service(s).
b) Clause 11(a) will not apply to any loss suffered by the Merchant to the extent that the loss was a direct result of the fraud, gross negligence or wilful misconduct of Australia Post.
c) Nothing in this Agreement (including clause 11(a) above) excludes, restricts or modifies a Non- Excludable Condition. Where permitted by Law, Australia Post limits its liability for breach of a Non-Excludable Condition to either the resupply of the Service(s), or paying the cost of resupplying the Service(s), in respect of which the breach occurred.
d) Subject to clause 11(e), to the maximum extent permitted by law, the Merchant shall be liable to, and shall indemnify, Australia Post against any claim, damages or expenses Australia Post suffers for any Indemnifiable Loss arising out of or in connection with any breach of this Agreement by the Merchant.
e) The Merchant’s liability to Australia Post under clause 11(d) is reduced proportionately to the extent that the loss was caused or contributed to by Australia Post.
f) Neither party shall be in default under the terms of this Agreement nor liable for failure to observe or perform in accordance with any provision of this Agreement (other than an obligation to pay an amount due) for any reason or cause which could not with reasonable diligence be controlled or prevented by it, including without limitation, war, insurrection, riot, civil commotion, strikes, lock-outs, labour or industrial disputes, acts of God, acts of Governments or flood, storm, tempest, power shortages or power failure, system outages or interruptions, inability to obtain sufficient labour, raw materials, fuel or utilities. During the period of an incident or incidents of “Force Majeure” this Agreement may be suspended, or the availability of the Service(s) impacted.
12. Term, termination and suspension
a) This Agreement is effective until:
(i) expiry or termination of the Parcel Agreement; or
(ii) it is terminated by either party in accordance with this clause, whichever is earliest. (“Term”)
b) Australia Post may suspend access to the Australia Post Technology and the Service(s) at its discretion (acting reasonably):
(i) in order to preserve the integrity and security of the Australia Post Technology, or
(ii) if Australia Post reasonably suspects that the Merchant has committed or may commit a breach of a term or condition of this Agreement, provided that any incomplete delivery instructions which exist at the time of any such suspension must be completed and effected in full irrespective of any such suspension. Australia Post will notify the Merchant of any suspension under this clause and will lift the suspension within a reasonable time once the grounds for suspension no longer exists.
c) Australia Post may terminate this Agreement:
(i) by giving the Merchant 30 days’ written notice;
(ii) upon reasonable notice if Australia Post no longer has the right to grant licences to the Australia Post Technology; or
(iii) immediately upon notice in writing if the Merchant is in material breach of this Agreement and that breach is incapable of remedy or has not been remedied within 10 Business Days of being given notice in writing to do so.
d) The Merchant may terminate this Agreement by giving 30 days’ written notice to Australia Post, whereupon the Merchant will no longer have access to the Australia Post Technology. Any incomplete delivery instructions which exist at the time of such termination must be completed and effected in full irrespective of any such termination.
e) Upon termination of this Agreement, the Merchant shall immediately cease to use the Australia Post Technology, all associated documentation and trademarks/logos and shall destroy all copies thereof in the control or possession of the Merchant.
13. Variation
Australia Post may vary these terms and conditions as follows:
(i) if Australia Post, acting reasonably, considers that the change is likely to benefit the Merchant, or have a neutral or immaterial adverse impact on the Merchant, Australia Post will make any changes immediately without notifying the Merchant, and Australia Post will publish the amended terms on the Website; or
(ii) if Australia Post, acting reasonably, considers that the change is likely to have a material adverse impact on the Merchant, Australia Post will make the change after giving the merchant 30 days’ prior notice in writing. Australia Post may notify the Merchant by email, or through a notice on the Returns Portal, in addition to publishing a notice of the changes on the Website. If the Merchant does not accept the amendment, the Merchant may terminate this Agreement in accordance with clause 12 and cease using the Australia Post Technology.
14. Notices
a) Unless otherwise specified, notices under this Agreement must be made in writing and delivered by hand, Registered or prepaid post or by email to the address set out in the Parcel Agreement.
b) Notices are taken to be received:
(i) if hand delivered or sent by Registered Post, on written acknowledgement of receipt by a duly authorised employee, agent or representative of the receiving party;
(ii) if sent by prepaid post, six Business Days after posting (or ten Business Days after posting if sent from one country to another); and
(iii) if sent by email, the earlier of;
(A) when the sender receives an automated message confirming delivery; or
(B) four hours after the time sent (as recorded by the sender’s email server) unless the sender receives an automated message that the email has not been delivered.
c) If notices are received or taken to be received after 5.00pm in the place of receipt or on a non-Business Day, they are deemed to be received the next Business Day.
15. Assignment and novation
The Merchant may not assign, whether in whole or part, the benefit of this Agreement or any rights or obligations hereunder, without the prior written consent of Australia Post.
16. Severance
Parts or all of any provision of the Agreement that are unenforceable, void or illegal may be severed from the Agreement and the remaining provisions of the Agreement continue in force, unless the provision or part to be severed constitutes a material and fundamental element of the Agreement between the parties.
17. Governing law
This Agreement is governed by, and will be construed in accordance with the laws of the State of Victoria, and the courts of Victoria and the courts of appeal therefrom shall have jurisdiction in the event of a dispute.