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It is currently not possible to use your Australia Post Gift Card by Mastercard® in some countries. In-store transactions will be declined in the following countries:

Iran, North Korea, Sudan, Syria, Crimea, Angola, Ghana, Brazil, Jordan, Indonesia, Mexico, Pakistan, and Kenya.

Online or over the phone transactions will be declined in the following countries:

Iran, North Korea, Sudan, Syria, Crimea, Bangladesh, Turkmenistan, Pakistan, Malaysia, Nigeria.

Additionally all Mastercards will not work at Russian merchants or ATM's

These lists of countries may change from time to time.

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You must provide a registered physical address within Australia for delivery. We're unable to deliver gift cards to PO Box addresses.

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When using your Australia Post Gift Card by Mastercard® with some merchants (such as hotels, taxis, rental cars, restaurants and cruise ships) or for mail order purchases, card "tolerance limits" may apply. This means that the authorisation or approval obtained on the card can be for an amount up to 20% or more than the total bill (or anticipated bill) to cover additional items such as tips and incidentals or to ensure that adequate funds are available to cover the final purchase. The entire amount of the authorisation or approval will be debited and will not form part of the available balance until the authorisation or approval clears, although only the amount actually spent or authorised will be finally deducted from the available balance after the authorisation or approval clears.

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Any Australia Post Gift Card by Mastercard® purchased in-store will be automatically activated and ready to use immediately.

Any Australia Post Gift Card by Mastercard® purchased online will not be active to ensure they can be securely delivered. You'll know your card needs to be activated if there's an activation sticker on the front. The person who gifted you the card should provide you with the activation code (they'll have chosen the code at the time of purchase).

If an activation code hasn't been given to you, please contact the person who gifted you the card.

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You can check your balance or transaction history anytime – online or by phone.

Online: Check your balance and transaction history

Phone: Call 1800 549 718 (select option 1) for the automated voice service.

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FAQ

Are there any countries where my Australia Post Gift Card by Mastercard® won’t work?

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Can my Australia Post Gift Card by Mastercard® be delivered to a PO Box when I purchase it online?

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Can I use my Australia Post Gift Card by Mastercard® on a cruise ship?

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How do I activate my Australia Post Gift Card by Mastercard®?

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How do I obtain the available balance and transaction history for my Australia Post Gift Card by Mastercard®?

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