Executive General Manager, Retail, Brand & Marketing

Catriona joined Australia Post in January 2022 and has led significant growth and major restructures at some of Australia’s largest organisations. Considered a true champion of the customer and a leader who strives to be a positive catalyst for change, Catriona has a track record in all areas of business operations, combining strategic thinking with a commitment to high performance and a highly disciplined ‘get it done’ approach to execution. Her ability to challenge traditional thinking and innovate core processes has delivered significant business performance and cultural improvements across the banking sector and in fast-moving consumer goods.

During her time with ANZ Catriona was responsible for key retail distribution channels to customers including ANZ’s Australian branch network. Catriona led a team of more than 6,000 people, also spending time as an executive sponsor for several key institutional banking clients and on the board of ANZ Global Services & Operations (Manila).

At McDonald’s Catriona held the role of Chief Restaurant Officer, Asia, Pacific, Middle East and Africa, based in Singapore. In this role she was responsible for more than 10,000 restaurants and 200,000 people. Previously, Catriona was CEO and Managing Director for McDonald’s Australia, and Chair of Ronald McDonald House Charities for approximately five years. Throughout a 20 year career with McDonald’s, Catriona earned a reputation as an innovator for her success in driving fundamental cultural change to achieve business success. During her time as CEO she played an integral role in the transformation of the McDonald’s brand in Australia from a pure fast food outlet to one that offers cafe & healthier options, attracting a broader customer base in the process.

Catriona has completed the Advanced Management Programme at INSEAD business school in Fontainebleau; the Macquarie Graduate School of Management Executive Program; and the Massachusetts Institute of Technology Digital Business Transformation Programme in Boston, and is a member of both the Australian Institute of Company Directors and Chief Executive Women.