Safeguard your valuable deliveries
If you're sending a valuable item by mail, you should take out Extra Cover for extra peace of mind. Extra Cover provides loss or damage cover from the value of the service up to $5,000, and can be used to cover valuable items.1
If you haven’t purchased Extra Cover and an item you've sent is lost or damaged while in our care, you may still be eligible for compensation of up to $100. We may also refund the postage you paid to send the item. Claims are assessed on a case-by-case basis.
Neither the compensation included with our service nor the purchase of Extra Cover limits any rights you may have under the Australian Consumer Law.
You should check local regulations if you're sending a valuable item overseas. Some countries won't accept any valuable items into their mail system. Other countries might accept them if they're insured, and some countries accept valuable items in certain services but not others. Check our International Post Guide to find out details for each country.
What is a 'valuable item'?
All postal organisations consider the following to be valuable:
- Travellers cheques
- Securities of any kind payable to bearer
- Platinum, gold or silver, manufactured or otherwise
- Other articles of high intrinsic value
- Precious stones (all valuable natural mineral stone, silica or substances extracted from the group, whether in its natural state or refined, processed, set or treated)
Coins, bank notes and bullion
In addition to this list, we won't deliver bullion, bank notes or coins in any international services. This includes all Australian notes and coins, the bank notes or currency notes and coins of any other country and coins made from precious metals, whether or not such coins have a denomination.
This prohibition applies even if the destination country does accept valuables at their end.