We delivered 52 million parcels in December 2022 and we’re already preparing for our busiest time of year by boosting our capacity with more team members, vehicles and infrastructure across our network. But each year it’s costing us more than the last to deliver through this peak period. For this reason, our terms and conditions now enable a Peak Fee to be applied for items lodged during peak times of high demand.

Please note for the 2023 peak period, we will continue to absorb our increasing seasonal expenses on behalf of our customers so a Peak Fee will not be applied in 2023. If a Peak Fee is applied in future peak periods, you will be given 30 days’ notice of the fee (including peak times).

While the Peak Fee will not be applied in 2023, this early advice is intended to give our customers time to prepare in advance of future peak periods.