Temporary service changes
Our Priority letter service is suspended from 1 June 2020 until 1 July 2021. Reply Paid remains available and will be delivered according to the Regular timetable.
This change is necessary due to ongoing COVID-19 operating constraints.
- About Reply Paid
- Posting your mail
Use Reply Paid for customer convenience
As well as the Priority delivery, Reply Paid offers the option of a Regular delivery service, taking up to an additional two business days for delivery.
Increase responses to your communications - when you enclose a Reply Paid envelope, your customers can respond quickly, easily and for free
Pay only for the articles that you receive
How to use Reply Paid
You can use our Reply Paid service for:
- Reply Paid Letters (Domestic) - enclose a Reply Paid envelope, postcard, coupon or self-mailer in 'Large' or 'Small' items sent within Australia
- International Reply Paid Letters (IRP) - extend your marketing campaign overseas and get the same benefits with for 'Small' items under 50g
- If you need a reply paid service for larger items, you can use our Return Paid parcels service
We provide you with a Reply Paid address with barcode that can be pre-printed or handwritten onto envelopes. Customers then use this envelope to reply to you. You are charged only for the mail that is returned to this address - there is no charge to the customer.
What you can send
With Reply Paid, you can send 'Small' or 'Large' items
Small125g (50g for IRP)
Small90 x 145mm
Small130 x 240mm
Large260 x 360mm
To use our Reply Paid service, you'll need to complete a Reply Paid application form (PDF 115kB)
Send your completed form to Australia Post, Reply Paid Approvals Office, PO Box 1030 STRAWBERRY HILLS NSW 2012 or email it to email@example.com. Within 3 working days, we'll confirm our acceptance and send your Reply Paid approval and artwork.
Please note: You'll need an Australia Post business credit account to use this service.