Benefits of collection points
More delivery choice
Gives customers more control to avoid missed deliveries or choose alternatives if their home doesn't have a safe place to leave parcels.
Easy to choose
Customers can easily search for and choose a Post Office or 24/7 Parcel Locker at checkout. No MyPost account required.
Fewer delivery issues
Collection points are reliable alternatives to home delivery and can help reduce missed deliveries and customer enquiries.
Install Shopify app
For Shopify Plus merchants only.
Install the Australia Post Collect app and set it up using the credentials we provide.
Go live: Within a week
Development effort: None
Embed JavaScript widget
For merchants who want a ready-made checkout experience with minimal development effort.
Embed the pre-built JavaScript widget into your checkout so customers can select a collection point. This works with BigCommerce, WooCommerce, Magento (Adobe Commerce) and more.
Go live: 2–4 weeks
Development effort: Minimal
Integrate with Locations API
For merchants who want greater control over the design and checkout experience.
Build a custom experience powered by the Australia Post Locations API.
Go live: 8 weeks+
Development effort: High
Step 1: Register online
Have your Australia Post charge account number and Merchant Location ID ready.
Complete the registration form and select “Domestic Collections Widget or API integration”.
Our eCommerce support team will respond within 1–3 business days.
Step 2: Set up collection points at checkout
Once your request is approved, you’ll receive the credentials and technical guides for your chosen method.
One of our eCommerce Integration Specialists will guide you through setup and answer technical questions.
Step 3: Check it works before going live
Send us two test shipping labels. We’ll check the collection point address and make sure we’ve received the customer’s email address and mobile number.
Register for eParcel Contract or StarTrack Premium
eParcel Contract or StarTrack Premium is required to offer collection points at checkout. Eligibility requirements apply.
A premium delivery experience matters to young shoppers
Discover why 56% of Gen Zs and 45% of Millennials would switch retailers for out-of-home collection points.
Parcel collection widget reduces cart abandonment
The result has been very positive. It's reduced our cart abandonment rate a lot - because it helps customers feel more confident when completing the purchase."
Rostin Javadi
Chief Operations Officer at The Iconic