International delivery information

23 September 2020

We are working with a range of airline and postal partners to expand our network to its full capacity and resume services to lanes that are currently suspended due to border closures or severe operational impacts in the destination country.

International Standard and Express services have resumed to Israel, Sri Lanka, Chile, Ukraine, Nigeria, Russia and Mexico as of 11 September.

Please check the 'returning undelivered items sent to these suspended destinations' list for the destinations that will have items returned to sender. All other items sent to suspended destinations will be delivered, subject to delays.

There are still delivery delays to all international destinations because of the impacts of COVID-19, including due to airline capacity and in-country delivery impacts.

We have updated our Estimated Delivery Times based on delivery performance over the past four weeks and our most recent information received from our airline and international postal partners. Note that these are estimates only and are subject to change (see Melbourne and Regional Victoria update below). We recommend you check this website regularly to read the most up to date Estimated Delivery Times. Please note that time in customs is not included in our delivery time estimate and is outside of Australia Post’s control.

Please note, Australia Post has suspended its “Economy Air” international delivery service for parcels and Economy letters containing merchandise to all countries effective 2 April until further notice.

Melbourne and regional Victoria

The announcement by the Victorian Government enforcing stage 3 restrictions on regional Victoria, and stage 4 lockdown in metropolitan Melbourne has required us to adapt some restrictions in our Melbourne facilities.

We have reduced the number of people in our metro Melbourne distribution facilities, coupled with split shifts, ensuring cleaning between shifts and adherence to a COVID Safe Plan.

These restrictions do not apply to any of our operations and deliveries network in regional Victoria.

As we continue to work through how the additional restrictions may impact our services, please allow additional time for items lodged in Victoria to be processed. Customers sending from South Australia may also experience delays due to items needing to be processed at our Melbourne facilities.

Inbound delivery service

Australia Post continues to receive and deliver mail and parcels from international postal operators however there are delays from most destinations.

Due to the current Stage 4 restrictions in Metropolitan Melbourne, we're having to process and deliver from an alternate location for International parcels destined for Melbourne. Customers may notice when tracking their parcel, that it is coming from another State before it is delivered into Melbourne, which may result in additional delays.

Many international postal operators have severely restricted transport options available for them to deliver your items. This is due to government restrictions within their own country, territory or region and limited airline capacity globally due to COVID-19. This is likely to cause lengthy delays, as the postal operator may need to send your items via slower transport methods including sea freight or may need to wait to secure transport altogether. Furthermore, some postal operators may have no transport capacity to Australia at this time.

If you are expecting an article from an overseas sender and are concerned that is overdue, we encourage you to make enquiries with the sender so that they can make contact with their postal operator. The international postal operator will be best placed to provide information about your item and the expected delivery timeframes. You may also want to visit the international post operator's local website for further information about deliveries to Australia.

Parcel service impacts

We're making every effort to meet delivery times, however, the changing nature of both airline haul capacity and delivery services in destination countries, regions and territories mean that these delivery estimates should be used as a guide only. Further delivery delays will occur with countries/cities in lockdown.

Estimated Delivery Dates – our current estimated delivery dates are set out in the table below. Please leave a minimum of 10 business days after the estimated delivery speeds indicated to raise queries on items travelling via air, and 30 business days for items travelling via sea. Note also that estimated delivery speeds in the table are subject to change and:

  1. are an estimate only based on the information we have at the time of publication and should only be used as a general guide
  2. must be read in conjunction with the location-specific information on this page and further delays beyond our Estimated Delivery Times will occur in any countries or cities imposing lockdown restrictions
  3. exclude any time spent in Australian or overseas customs and may be subject to delay due to causes outside of Australia Post's control
  4. are based on metropolitan locations within the overseas location, and that more time may be required for rural or remote locations
  5. includes the estimated time required for a lodgement to leave Australia, and the estimated time required for delivery within the overseas location
  6. do not apply for items lodged between 25 March and 30 April 2020 – these items are subject to additional delays, which we are working hard to process and deliver as soon as possible.

Estimated international delivery speeds

Estimated international delivery speeds

Zone

Express parcels

Standard parcels

Economy parcels

Zone 1

New Zealand

Express parcels

3-8 business days

Note: VIC is experiencing up to 3 days delay

Standard parcels

6-12 business days

Economy parcels

Suspended

Zone 2

China

Express parcels

6-15 business days

Standard parcels

10-20 business days

Economy parcels

Suspended

Zone 3

Japan

Express parcels

4-12 business days

Standard parcels

8-18 business days

Economy parcels

Suspended

Korea

Express parcels

6-14 business days

Standard parcels

10-20 business days

Economy parcels

Suspended

Singapore

Express parcels

3-6 business days

Standard parcels

6-15 business days

Economy parcels

Suspended

Hong Kong

Express parcels

4-9 business days

Standard parcels

12-19 business days

Economy parcels

Suspended

Indonesia

Express parcels

14-19 business days

Standard parcels

17-25 business days

Economy parcels

Suspended

Malaysia

Express parcels

6-12 business days

Standard parcels

7-17 business days

Economy parcels

Suspended

Thailand

Express parcels

7-17 business days

Standard parcels

10-20 business days

Economy parcels

Suspended

Zone 4

USA

Express parcels

7-15 business days

Standard parcels

10-20 business days

Economy parcels

Suspended

Canada

Express parcels

7-15 business days

Standard parcels

10-20 business days

Economy parcels

Suspended

Zone 5

See zones list

Express parcels

10-16 business days

Standard parcels

12-18 business days

Economy parcels

Suspended

Zone 6

UK

Express parcels

6-10 business days

Standard parcels

9-15 business days

Economy parcels

Suspended

Ireland

Express parcels

10-25 business days

Standard parcels 

12-25 business days

Economy parcels

Suspended

Zone 7

Major Europe

Express parcels

7-13 business days

Standard parcels 

9-20 business days

Economy parcels

Suspended

Zone 8

See zones list

Express parcels

6-15 business days

Standard parcels

8-15 business days

Economy parcels

Suspended

Zone 9

See zones list

Express parcels 

8-18 business days

Standard parcels 

9-25 business days

Economy parcels

Suspended

Delivery service updates

Check below for information on the services we're currently offering to specific destinations.

Country, territory and region specific updates

Information about known disruptions due to coronavirus impacting postal services around the world are listed below in alphabetical order by country, region and territory. 

1 No longer performing signature on delivery due to government restrictions.

2 Changes to parcel and letter services provided to these countries, territories and regions. Check country, territory and region specific details for further information.

3 Delivery of items from these countries, territories and regions to Australia have been suspended by the local postal operator.

4 We've suspended our “Economy Air” international delivery service for parcels and Economy letters containing merchandise to all countries, territories and regions effective 3 April and until further notice.

5 Australia Post is currently offering sea mail service to this destination as of 14 August 2020

Impacts to International Police Checks

11 June 2020

As the COVID-19 (coronavirus) situation evolves each day we are taking steps to protect the health of our employees and customers, while ensuring we continue to deliver on our commitments to you.

We are working closely with our partners and providers to process all checks as soon as possible.

We're currently experiencing a delay in turnaround times for:

  • International criminal history

The countries most impacted are:

  • China
  • Denmark
  • Norway
  • Spain
  • UK
  • USA

The following countries, territories and regions are currently not able to process any checks until further notice:

  • France
  • Iran
  • Italy
  • Guam
  • Virgin Islands
  • Nepal
  • USA (Kentucky, California, Massachusetts, North Carolina, Rhode Island, Tennessee, American Samoa)

Please note that you can still request for checks in those countries, territories and regions, but we may not be able to confirm as to when the results will become available.

We will continue to share updates as soon as they become available. Thank you for your support and understanding.

Important notice on new prohibitions when sending overseas

On 30 March 2020 the Australian Government made a temporary prohibition on the non-commercial export of certain goods that contribute to controlling and preventing the spread of the COVID-19 virus. The following goods are prohibited for export by Post for the period that the Biosecurity (Human Biosecurity Emergency) (Human Coronavirus with Pandemic Potential) Declaration 2020 is in force:

  • personal protective equipment in the form of disposable face masks, disposable gloves, disposable gowns, protective eye wear in the form of goggles, glasses or visors, which can be worn by individuals to limit the transmission of organisms
  • alcohol wipes and hand sanitizer

The goods listed above may not be exported by post. It remains possible to export these goods by other means, such as courier services, in certain circumstances. This includes where the goods are exported:

  • for personal use by a passenger or crew member in their accompanied personal or household effects
  • by a person to a relative of the person, for the relative’s personal use
  • by a humanitarian organisation for non-commercial purposes
  • by an Australian manufacturer of the goods
  • by a person who exported those types of goods in the course of their ordinary business, and is registered for Australian Goods and Services Tax and has an Australian Business Number

Further information

For further information regarding these changes please consult the Australian Border Force website.
 

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