International delivery information

2 July 2020

Australia Post is experiencing international delivery delays in all destinations due to limited airline capacity and government restrictions as a result of COVID-19. Australia Post is working with partner airlines and other postal operators to move items as quickly as possible and clear backlog.

Please note: We've suspended our “Economy Air” international delivery service for parcels and Economy letters containing merchandise to all countries, territories and regions effective 3 April and until further notice.

International delivery delays due to Melbourne flight diversions

2 July 2020

Due to the recent announcement by the Victorian Government that there will be impacts to the number of international flights arriving in Melbourne over the next 2 weeks we have been assessing impacts to inbound and outbound international services.

At this point, we envisage minimal impacts to outbound services but we will continue to monitor the situation and update the delivery estimates if required. There will be delays to inbound services, especially for items for delivery in Victoria, Tasmania and South Australia. Australia Post is working hard to try and minimise these impacts for our customers.

Parcel service impacts

We're making every effort to meet delivery times, however, the changing nature of both airlinehaul capacity and delivery services in destination countries, regions and territories mean that these delivery estimates should be used as a guide only. Further delivery delays will occur with countries/cities in lockdown.

Express service will continue to receive priority despatch for all locations where air capacity is available. Please visit this page for suspension of services for this product to select countries. Signature on delivery for this service impacted in most destinations. 

Standard service delivery timeframes will vary due to limited air capacity and flight cancellations. Where necessary, alternative routing by sea mail for parcels will be used. We anticipate that some delays and/or changes will impact all countries where services are not suspended. Please view the below section on this page for a list of impacted countries.

Economy service is fully suspended due to flight cancellations, airport closures and the measures implemented to limit and reduce the spread of COVID-19. 

Estimated International Delivery Speeds – our currently estimated international delivery speeds are set out in the table below. Please leave a minimum of 10 business days after the estimated delivery speeds indicated to raise queries on items travelling via air, and 30 business days for items travelling via sea. Note also that estimated delivery speeds in the table:

  1. must be read in conjunction with the location-specific information on this page
  2. exclude any time spent in Australian or overseas customs and may be subject to delay due to causes outside of Australia Post's control
  3. are based on metropolitan locations within the overseas location, and that more time may be required for rural or remote locations
  4. includes the time required for a lodgement to leave Australia, and the time required for delivery within the overseas location
  5. do not apply for items lodged between 25 March and 30 April 2020 – these items are subject to additional delays, which we are working hard to process and deliver as soon as possible

For items sent between 25th March and 30th April, additional delivery delays on top of the below have occurred. We are working hard to process all items on hand and deliver them as soon as possible. Thank you for your patience.

Estimated international delivery speeds

Estimated international delivery speeds

Zone

Express parcels

Standard parcels

Economy parcels

Zone 1

New Zealand*

Express parcels

3-9 business days

Standard parcels

5-12 business days

Economy parcels

Suspended

Zone 2

China

Express parcels

4-8 business days

Standard parcels

7-13 business days

Economy parcels

Suspended

Zone 3

Japan

Express parcels

6-10 business days

Standard parcels

10-22 business days

Economy parcels

Suspended

Korea

Express parcels

4-8 business days

Standard parcels

7-13 business days

Economy parcels

Suspended

Singapore

Express parcels

4-8 business days

Standard parcels

7-13 business days

Economy parcels

Suspended

Hong Kong

Express parcels

4-8 business days

Standard parcels

7-13 business days

Economy parcels

Suspended

Indonesia

Express parcels

4-8 business days

Standard parcels

7-13 business days

Economy parcels

Suspended

Malaysia

Express parcels

4-8 business days

Standard parcels

7-13 business days

Economy parcels

Suspended

Thailand

Express parcels

5-9 business days

Standard parcels

8-13 business days

Economy parcels

Suspended

Zone 4

USA^

Express parcels

7-20 business days

Standard parcels

10-25 business days

Economy parcels

Suspended

Canada

Express parcels

7-15 business days

Standard parcels

Seamail 40-60 business days

Economy parcels

Suspended

Zone 5

Pacific Islands

Express parcels

Suspended

Standard parcels

12-16 business days

Economy parcels

Suspended

Zone 6

UK

Express parcels

6-10 business days

Standard parcels

9-15 business days

Economy parcels

Suspended

Ireland

Express parcels

6-10 business days

Standard parcels 

9-15 business days

Ecoomy parcels

Suspended

Zone 7

Major Europe

Express parcels

7-13 business days

Standard parcels 

9-20 business days

Economy parcels

Suspended

Zone 8

See zones list

Express parcels

8-18 business days

Standard parcels

9-25 business days

Economy parcels

Suspended

Zone 9

See zones list

Express parcels 

8-18 business days

Standard parcels 

9-25 business days

Economy parcels

Suspended

^ Please note: The Los Angeles International Airport (LAX) in the United States of America (USA) is being heavily impacted by increased volumes through their facilities and civil unrest in addition to the COVID-19 pandemic response.

Despite our best endeavours, it is therefore likely that some items will take longer than the stated delivery times and we ask for your understanding.

We will be closely monitoring our delivery performance against these new standards to ensure we continue to provide you with realistic delivery timeframes.

* Items arriving in the Auckland port are currently experiencing processing delays due to the increase in ecommerce volumes from USA, UK and Australia. Despite our best endeavours, it is therefore likely that some items will take longer than the stated delivery times and we ask for your understanding.

Delivery service updates

Check below for information on the services we're currently offering to specific destinations.

Inbound delivery service

Australia Post continues to receive and deliver mail and parcels from international postal operators however there are delays from most destinations.

Many international postal operators have severely restricted transport options available for them to deliver your items. This is due to government restrictions within their own country, territory or region and limited airline capacity globally due to COVID-19. This is likely to cause lengthy delays, as the postal operator may need to send your items via slower transport methods including sea freight or may need to wait to secure transport altogether. Furthermore, some postal operators may have no transport capacity to Australia at this time.

If you are expecting an article from an overseas sender and are concerned that is overdue, we encourage you to make enquiries with the sender so that they can make contact with their postal operator. The international postal operator will be best placed to provide information about your item and the expected delivery timeframes. You may also want to visit the international post operator's local website for further information about deliveries to Australia.

Country, territory and region specific updates

Information about known disruptions due to coronavirus impacting postal services around the world are listed below in alphabetical order by country, region and territory.