International delivery information
23 September 2020
We are working with a range of airline and postal partners to expand our network to its full capacity and resume services to lanes that are currently suspended due to border closures or severe operational impacts in the destination country.
International Standard and Express services have resumed to Israel, Sri Lanka, Chile, Ukraine, Nigeria, Russia and Mexico as of 11 September.
Please check the 'returning undelivered items sent to these suspended destinations' list for the destinations that will have items returned to sender. All other items sent to suspended destinations will be delivered, subject to delays.
There are still delivery delays to all international destinations because of the impacts of COVID-19, including due to airline capacity and in-country delivery impacts.
We have updated our Estimated Delivery Times based on delivery performance over the past four weeks and our most recent information received from our airline and international postal partners. Note that these are estimates only and are subject to change (see Melbourne and Regional Victoria update below). We recommend you check this website regularly to read the most up to date Estimated Delivery Times. Please note that time in customs is not included in our delivery time estimate and is outside of Australia Post’s control.
Please note, Australia Post has suspended its “Economy Air” international delivery service for parcels and Economy letters containing merchandise to all countries effective 2 April until further notice.
Melbourne and regional Victoria
The announcement by the Victorian Government enforcing stage 3 restrictions on regional Victoria, and stage 4 lockdown in metropolitan Melbourne has required us to adapt some restrictions in our Melbourne facilities.
We have reduced the number of people in our metro Melbourne distribution facilities, coupled with split shifts, ensuring cleaning between shifts and adherence to a COVID Safe Plan.
These restrictions do not apply to any of our operations and deliveries network in regional Victoria.
As we continue to work through how the additional restrictions may impact our services, please allow additional time for items lodged in Victoria to be processed. Customers sending from South Australia may also experience delays due to items needing to be processed at our Melbourne facilities.
Inbound delivery service
Australia Post continues to receive and deliver mail and parcels from international postal operators however there are delays from most destinations.
Due to the current Stage 4 restrictions in Metropolitan Melbourne, we're having to process and deliver from an alternate location for International parcels destined for Melbourne. Customers may notice when tracking their parcel, that it is coming from another State before it is delivered into Melbourne, which may result in additional delays.
Many international postal operators have severely restricted transport options available for them to deliver your items. This is due to government restrictions within their own country, territory or region and limited airline capacity globally due to COVID-19. This is likely to cause lengthy delays, as the postal operator may need to send your items via slower transport methods including sea freight or may need to wait to secure transport altogether. Furthermore, some postal operators may have no transport capacity to Australia at this time.
If you are expecting an article from an overseas sender and are concerned that is overdue, we encourage you to make enquiries with the sender so that they can make contact with their postal operator. The international postal operator will be best placed to provide information about your item and the expected delivery timeframes. You may also want to visit the international post operator's local website for further information about deliveries to Australia.