International delivery information

24 November 2020

Several governments across Europe including Belgium, Denmark, France, Germany, Italy, Lithuania, Portugal, Slovenia, Spain and Greece have advised that due to the increasing infections of COVID-19, they have increased restrictions in an attempt to slow the spread of the virus. As a result, there may be some delivery delays to these destinations, and the estimated delivery times listed below may be impacted. We are also reviewing the situation in the United Kingdom and whether the new national restrictions may lead to additional delays.

In addition, there has been a report of COVID-19 outbreak at Kuala Lumpur International Airport and items transiting through Malaysia may be affected. The estimated delivery times listed below for items destined to China, Malaysia, Indonesia, Philippines, Thailand, Bangladesh, Korea and Myanmar may be further impacted by delays.

Please refer to the updated list of suspended destinations below. Items addressed to these destinations will be returned to the sender.

International Standard, Registered Post letters and Economy air letters have resumed to Lebanon, Argentina, Oman, Brazil and India as of 10 November.

There are still delivery delays to all international destinations because of the impacts of COVID-19, including due to airline capacity and in-country delivery impacts. For updated delivery time estimates, check the table below. Please note, Australia Post has resumed the “Economy Air” international delivery service for parcels to New Zealand, Hong Kong, China and the United Kingdom at retail outlets and via MyPost Business.

Estimated delivery times for available destinations

We've updated our delivery time estimates for all available destinations and services based on our latest performance data, as well as information from airlines and international postal partners.

These estimates are subject to change and should be used as a guide only. The delivery times are estimated from the time of posting in Australia to delivery in metro locations in the destination country. They don't include time spent in customs, which is out of our control.

If your item was sent using the Courier or Express service and hasn’t arrived by the estimated delivery timeframe provided, contact us so we can investigate. For items sent via our Standard service, please allow 10 business days after the estimated delivery timeframe prior to contacting us.

Due to increased travel time between facilities for items lodged from SA, TAS or NT please allow additional time for delivery as per below:

Express – add 3 business days to all estimated delivery times.

Standard and Economy - add 7 business days to all estimated delivery times.

Note that items addressed to the suspended destinations will be returned to the sender.

Sending for Christmas? It’s worth checking our recommended post-by dates for international deliveries.

 

1 International Courier is only available at select retail outlets. Economy Sea services are only available at Post Offices.

2 No longer performing signature on delivery due to government restrictions.

3 Delivery of items from these countries, territories and regions to Australia have been suspended by the local postal operator.

4 Likelihood of further delays to the estimated delivery times – refer to information in the International delivery update above.

Important notice on new prohibitions when sending overseas

On 30 March 2020 the Australian Government made a temporary prohibition on the non-commercial export of certain goods that contribute to controlling and preventing the spread of the COVID-19 virus. The following goods are prohibited for export by Post for the period that the Biosecurity (Human Biosecurity Emergency) (Human Coronavirus with Pandemic Potential) Declaration 2020 is in force:

  • personal protective equipment in the form of disposable face masks, disposable gloves, disposable gowns, protective eye wear in the form of goggles, glasses or visors, which can be worn by individuals to limit the transmission of organisms
  • alcohol wipes and hand sanitizer

The goods listed above may not be exported by post. It remains possible to export these goods by other means, such as courier services, in certain circumstances. This includes where the goods are exported:

  • for personal use by a passenger or crew member in their accompanied personal or household effects
  • by a person to a relative of the person, for the relative’s personal use
  • by a humanitarian organisation for non-commercial purposes
  • by an Australian manufacturer of the goods
  • by a person who exported those types of goods in the course of their ordinary business, and is registered for Australian Goods and Services Tax and has an Australian Business Number.

Inbound delivery service

Australia Post continues to receive and deliver mail and parcels from international postal operators however there are delays from most destinations.

As a result of the recent Stage 4 restrictions in Metropolitan Melbourne, Australia Post had to adapt our operations to process and deliver International parcels destined for Melbourne.

During this time, all parcels coming in from the USA were diverted through our Perth gateway facility.

The high volume of items received resulted in congestion and we continue to experience delivery delays as a result.

With restrictions now lifted in Victoria, we are once again receiving International parcels into Melbourne.

We are monitoring the situation closely, and apologise for any inconvenience caused.

Many international postal operators have severely restricted transport options available for them to deliver your items. This is due to government restrictions within their own country, territory or region and limited airline capacity globally due to COVID-19. This is likely to cause lengthy delays, as the postal operator may need to send your items via slower transport methods including sea freight or may need to wait to secure transport altogether. Furthermore, some postal operators may have no transport capacity to Australia at this time.

If you are expecting an article from an overseas sender and are concerned that is overdue, we encourage you to make enquiries with the sender so that they can make contact with their postal operator. The international postal operator will be best placed to provide information about your item and the expected delivery timeframes. You may also want to visit the international post operator's local website for further information about deliveries to Australia.

For further information regarding these changes please consult the Australian Border Force website.

FAQs

Impacts to International Police Checks

11 June 2020

As the COVID-19 (coronavirus) situation evolves each day we are taking steps to protect the health of our employees and customers, while ensuring we continue to deliver on our commitments to you.

We are working closely with our partners and providers to process all checks as soon as possible.

We're currently experiencing a delay in turnaround times for:

  • International criminal history

The countries most impacted are:

  • China
  • Denmark
  • Norway
  • Spain
  • UK
  • USA

The following countries, territories and regions are currently not able to process any checks until further notice:

  • France
  • Iran
  • Italy
  • Guam
  • Virgin Islands
  • Nepal
  • USA (Kentucky, California, Massachusetts, North Carolina, Rhode Island, Tennessee, American Samoa)

Please note that you can still request for checks in those countries, territories and regions, but we may not be able to confirm as to when the results will become available.

We will continue to share updates as soon as they become available. Thank you for your support and understanding.