Why your clients may need a verification of identity (VOI) check

An identity check helps reduce the risk of fraud by requiring a person to verify their identity as a buyer or seller, and to assist with establishing their authority to buy or sell the nominated land or property.

Selected Australian states have introduced verification of identity legislation for property and land purchase, sale and transfers.

This legislation places responsibility on you as a conveyancing practitioner, lawyer or mortgagee to verify the identity of your clients (the people buying, selling or transferring property).

How we can help with VOI checks

  • Registration includes access to our in-person VOI service, with 1,500+ participating Post Offices nationwide.
  • Our VOI online tool helps you securely verify your clients’ identities, record their documents and receive an identity report. Note, your client must be present during verification.
  • After a VOI check, you’ll receive an electronic confirmation and verification report.
Register for our VOI service

Why your clients should complete a VOI check with us

  • Our VOI checks meet the identity standards set by the Australian Registrars National Electronic Conveyancing Council (ARNECC).

  • We offer in-person identity verification at 1,500+ participating Post Offices. Appointments are not required for identity checks.

  • We offer Professional Indemnity and Fidelity insurance coverage for our in-person VOI services.

  • Our in-person VOI service is competitively priced at $49 (including GST) and is paid by your client under our default registration.

  • Over 99% of reports are delivered to your online Property VOI portal within 15 minutes.

  • We process over 8 million identity transactions per year and have 30+ years of experience in identity management.

1 Must be a plastic Medicare card to be accepted.

2 Must be issued by the Registry of Births, Deaths and Marriages. Documents issued by a celebrant will not be accepted.