In April and May 2016, we conducted a materiality review with internal and external stakeholders to learn from their views and perceptions of Australia Post’s activities, performance and key issues to inform our annual report content and guide our strategic decisions.
The materiality review was conducted through one-on-one interviews with key external stakeholders and an online survey to a cross-section of internal stakeholders.
We identified a number of issues that are aligned to the IIRC Integrated Reporting framework’s “Six Capitals”.
- Financial Capital: Governance and finance
- Manufactured Capital: Our customer network
- Intellectual Capital: Our innovation and expertise
- Human Capital: Our people
- Social Capital: Our relations with stakeholder
- Natural Capital: Our environment
The review of the feedback from our stakeholders and the business across these issues help us identify our key impacts and explain how Australia Post creates value over time. The table below summarises the top 10 issues for Australia Post, external stakeholders and overall.
Australia Post | External stakeholders | Overall |
---|---|---|
Employee safety | Innovate/co-create | Customer experience |
Customer data security | Customer experience | Community relations |
Diversity and inclusion | Community relations | Innovate/co-create |
Fair labour practices | Operating profitably | Operating profitably |
Workforce engagement | Transparency and disclosure | Transparency and disclosure |
Employer of choice | eCommerce expertise | eCommerce expertise |
Community relations | Post Office network | Support for the vulnerable |
New products, services and/or business models | Greenhouse gas emissions | Digital access |
Employer of choice | eCommerce expertise | eCommerce expertise |
Workforce digital capability | Digital access | Greenhouse gas emissions |
Viable parcel business | Support for the vulnerable | Fair treatment of suppliers |
Our customer network
Our customers
Our communities
Business performance
Our innovation
Our expertise
Our people
Our environment
Our responsibilities