Impact Mail is being phased out

2 August 2021

From 6 September 2021, Impact Mail will no longer be available.

Deliveries to Norfolk Island

29 July 2021

Transport capacity for mail and parcels to Norfolk Island is currently limited due to challenges with third-party operators and the supply chain by sea. We’ll be putting on charter flights to transport mail and parcels to Norfolk Island but expect delivery impacts to continue until Christmas.

Monthly volume changes for letters, parcels and workforce movement – June 2021

27 July 2021

View our report on letters, parcels and workforce volume changes for June 2021.

Delivery delays expected in NSW

20 July 2021

Due to extended COVID-19 lockdowns and high parcel volumes, customers may experience delivery delays in some parts of NSW.

Our Post Offices remain open and we continue to deliver

20 July 2021

We continue to deliver to all Australians, and our Post Offices remain open in line with government restrictions - as we have throughout each lockdown since the onset of the COVID-19 pandemic.

Product Recall – Nice and Nifty Deluxe Animal Night Lights

19 July 2021

Australia Post has withdrawn from sale and is conducting a voluntary recall of Nice & Nifty Deluxe Animal Night Lights.

Letter services update

23 June 2021

Last year our Priority and Regular letter services changed in response to COVID-19 related impacts. These changes expire on 30 June 2021.

Sending perishable food products – important change

22 April 2021

Australia Post will continue to offer its carriage of perishable foods across its delivery network beyond 30 June 2021, establishing an industry forum, jointly led with Small Business Ombudsman, Bruce Billson.

Temporary surcharge on outbound international parcel consignments

4 March 2021

On 8 March 2021, a temporary International Linehaul Surcharge will be introduced for parcel consignments sent to impacted destination zones. The surcharge partially recovers higher costs caused by reduced airfreight capacity during COVID-19.

Electrical Safety Product Recall – My Foldaway Fan

18 February 2021

Australia Post has withdrawn from sale and is recalling My Foldaway Fan by Global Shop Direct.

Important biosecurity awareness warning – Seeds

7 August 2020

The Department of Agriculture, Water and the Environment has issued a warning about unsolicited seed packets arriving via mail.

Express Post guarantee temporarily suspended

16 April 2020

Express Post is still our fastest postal option, but current operating constraints mean we can’t guarantee next-business-day delivery right now.

Metropolitan collection times – temporary changes 

6 April 2020

We’ve brought forward our collection times for all metropolitan postal services including regular letters, Express Post and Parcel Post. 

Australia Post FlexiSIM –new customer support hours

17 March 2020

Support is still available Monday to Friday, from 8.30am to 6pm (AEST).  

No signature required for delivery or collection

13 March 2020

To help keep everyone safe, we’re not asking you to sign for items during COVID-19.