COVID-19 is having a higher than usual impact
Extended lockdowns across our most populous states mean record numbers of people are shopping online. This has caused an unprecedented surge in parcel deliveries.
We’ve been affected by temporary facility closures and on any given day have around 500 of our people in precautionary self-isolation in accordance with state regulations.
Fewer passenger flights means we have less air freight capacity. Many domestic and international routes are currently suspended, and remaining routes have much lower frequencies.
Most Post Offices remain open
Local COVID-19 disruptions may cause some Post Offices to temporarily close or change their opening hours.
Delivery delays may be experienced
- Some parcel deliveries are being delayed due to major COVID-19 disruptions.
- Wine deliveries are particularly affected as they need to be processed manually.
Please see our domestic updates for the latest issues affecting deliveries within Australia.
What to do if your parcel is late
- Instead of calling us for an update, we recommend our mobile app and tracking tool. They provide the most accurate and up to date info we have.
- If your parcel is more than 15 business days late, please lodge a late item enquiry.
Deliveries to and from overseas depend on overseas postal and delivery services. Restrictions and operating constraints are causing delays in most countries.
- Some countries are not currently accepting parcels.
- Fewer international flights mean some items may be delayed.
- Items may be held longer than usual by Australian and overseas customs authorities.
Please see our international updates for the latest issues affecting overseas deliveries.
Health and safety
We’re doing our bit to keep the community safe and prevent the virus spreading – and this has meant changing how we do things. Social distancing within our processing facilities means we can’t always move items as quickly as we would like to.