COVID-19 is having a higher than usual impact

Extended lockdowns across our most populous states mean record numbers of people are shopping online. This has caused an unprecedented surge in parcel deliveries.

We’ve been affected by temporary facility closures and on any given day have around 500 of our people in precautionary self-isolation in accordance with state regulations.

Fewer passenger flights means we have less air freight capacity. Many domestic and international routes are currently suspended, and remaining routes have much lower frequencies.
 

Domestic impacts

Post Offices remain open and we’re still delivering

  • Deliveries are continuing as usual (including on weekends in some areas) and our Post Offices remain open.
  • eParcel and Parcel Post collections from eCommerce retailers in Greater Melbourne Metro will be temporarily paused from 12.01am Friday 1 October to 12.01am Wednesday 6 October. Learn more

Delays may be experienced

  • Some parcel delvieries are being delayed due to major COVID-19 disruptions. 
  • Wine deliveries are particularly affected as they need to be processed manually.

For a complete list of issues affecting our domestic services, please see our domestic updates.

What to do if your parcel is late 

  • Instead of calling us for an update, we recommend our mobile app and tracking tool. They provide the most accurate and up to date info we have. 
  • If your parcel is more than 15 business days late, please lodge a late item enquiry
     

International impacts

Deliveries to and from overseas depend on overseas postal and delivery services. Restrictions and operating constraints are causing delays in most countries.

  • Some countries are not currently accepting parcels. 
  • Fewer international flights mean some items may be delayed.
  • Items may be held longer than usual by Australian and overseas customs authorities.

For a complete list of issues affecting our international services, please see our international updates.
 

Health and safety 

We’re doing our bit to keep the community safe and prevent the virus spreading – and this has meant changing how we do things. Social distancing within our processing facilities means we can’t always move items as quickly as we would like to.

Help and support

Find answers to frequently asked questions, report a problem, or talk to our team.  We're happy to help.

Our COVID-19 response

Learn what we're doing to keep things moving while keeping our customers and posties COVID safe.