If your parcel or letter hasn't been delivered as expected, and you are concerned that it is missing or lost, we'd like to help you find it.
If you are trying to find a missing or late mail item, there are a few things you can check in the first instance.
Following these steps, if you believe your item is missing, please submit a missing item enquiry so that we can investigate.
Please lodge a delivery issue enquiry if the item is showing in our track tool or via a track advice email as 'delivered' but has not been received.
Please lodge a missing or late item enquiry form according to the following timeframes: