Coronavirus: Network impacts and delivery delays
Find detailed information and FAQs about network and service impacts that may affect the delivery of your item.
Temporary suspension of Priority Letters
Due to the significant impacts of COVID-19, our Priority Letters service has been temporarily suspended from Monday, 1 June 2020 until further notice. Read more.
Regular and Express Post letters remain available.
During this time, Business customers can lodge bulk mail paid as Priority and this will be delivered faster than regular mail (Monday to Friday) under a temporary alternative Priority timetable for bulk mail.
Eligible bulk mail types include:
- PreSort Letters – minimum volume of 300 barcoded articles of same weight step and size category
- Print Post – minimum volume of 100 articles of the same title
- Charity Mail – minimum of 300 barcoded articles of the same weight step and size category
- Clean Mail – minimum of 300 articles of the same size category
- Registered Post Imprint
Further information on currently estimated delivery speeds can be found in the documents below.
Regular delivery standards
- PreSort, Promo, Charity, Clean and Acquisition Mail (PDF 89kB)
- Print Post and Impact Mail (PDF 64kB)
Alternative Priority delivery standards
How much does it cost to send a letter to the Priority timetable?
Buy a Priority label for 50c and attach it to your letter to speed things up.
| Letter size | Dimensions | Regular timetable | Priority timetable |
|---|---|---|---|
| Small letter or postcard | Dimensions 130 x 240 x 5mm |
Regular timetable $1.10 |
Priority timetable $1.10 + 50c Priority label |
| Large letter 125g | Dimensions 260 x 360 x 20mm |
Regular timetable $2.20 |
Priority timetable $2.20 + 50c Priority label |
| Large letter 250g | Dimensions 260 x 360 x 20mm |
Regular timetable $3.30 |
Priority timetable $3.30 + 50c Priority label |
| Large letter 500g | Dimensions 260 x 360 x 20mm |
Regular timetable $5.50 |
Priority timetable $5.50 + 50c Priority label |
Delivery timeframes for letters delivered to the Priority timetable
Delivery within the same state
| Posted for delivery | Estimated delivery time (business days) |
|---|---|
| Within metropolitan areas of capital cities, or within the same city or town or an adjacent city or town in the same state | Estimated delivery time (business days) Up to 3 business days |
| Between metropolitan areas of capital cities and country locations | Estimated delivery time (business days) Up to 3 business days |
| Between country locations | Estimated delivery time (business days) Up to 5 business days |
Delivery between states
| Posted for delivery | Estimated delivery time (business days) |
|---|---|
| Between metro areas of capital cities | Estimated delivery time (business days) Up to 3 business days |
| Between metro areas of capital cities and country locations | Estimated delivery time (business days) Up to 4 business days |
| Between country locations | Estimated delivery time (business days) Up to 5 business days |
Letters1 sent at the regular speed will take 1-2 business days longer than the estimated delivery times above, dependent on your posting origin and destination.
How to send your Priority Letter
1. Apply your stamp
Stick it in the top-right corner of your envelope.
2. Apply Priority label
It goes next to your postage stamp.
3. Post your letter
Any red street posting box or Post Office will do.
Want your Christmas or seasonal greeting card to arrive faster?
You can also add a 50c priority label next to your reduced rate Christmas stamp to speed things up.
1 Rigid or inflexible items such as keys, pens, USBs or CDs should never be sent in a regular paper envelope as they could easily be damaged by our sorting equipment or torn from the envelope and lost. Items like these should always be packaged correctly and sent as a parcel. View our packaging hints and tips and domestic parcels.
For detailed information on available service options and charges please refer to our Post charges guide (PDF 1.2MB).
