Be clear about your returns policy
Like Australia, New Zealand has strong consumer protection laws, which also apply to online purchases. It means that New Zealanders will expect you to include a reasonable returns policy on your products. The good news? Returns from New Zealand can be handled similarly to those in Australia.
“For our New Zealand customers, we handle returns the same way as we do for Australia. Through our MyPost Business account the postage is similar—which allows us to offer the same level of customer support,” says Jill.
“This support is important. If someone needs to exchange a size, we’ve made sure it’s easy to do. They just need to contact us to let us know they’re returning it, and we take it from there.”
Find the right logistics partner
Sorting out your logistics and supply chain from the outset is a crucial planning step. You need to know that your products will arrive in a reasonable timeframe, and can be sent at a reasonable cost.
Australia Post has a longstanding partnership with New Zealand Post. This, coupled with our range of international shipping solutions, can make the process easier so you can focus on building your business in a new market.
“I send everything with Australia Post. My business is 100% online so having a great logistics partner is vital. If I can’t deliver my product quickly, reliably and affordably, then I don’t have a business,” says Jill.
“Australia Post makes it so easy to sell to New Zealand. Even though we’re based in rural Far North Queensland, it usually only takes a few days to get an order to a customer over there. And the customer and I can both follow the tracking and see where the parcel is. We’ve never had an issue.”
Tali and Shaanti agree, saying they chose Australia Post as an affordable, reliable and flexible logistics partner that could flex to fit their customers’ needs.
“What really drew us to Australia Post was their business account, which allowed us to streamline our logistics. And the AusPost Business Centre in Geelong went above and beyond to ensure we had all the relevant tools to successfully launch our products into New Zealand. Without their guidance and knowledge, this could have been a much lengthier process,” says Tali.
Ready to dive in?
As Plum Tack and All Shades Matter Cosmetics have shown, making the leap to start selling into New Zealand from Australia isn’t too hard. Explore our options for shipping to New Zealand today.