1. The purpose of the Dear Australia Campaign (Campaign) is to encourage letter writer reflection on the impacts of the COVID-19 pandemic on daily life. Participation in the Campaign is deemed acceptance of these terms and conditions.

2. The Campaign is open to all Australian residents. Whilst we encourage broad participation, Australia Post cannot accept a letter from a child (anyone under 18 years of age) unless it is clear on the face of the letter:

(a) it is from the child and the child’s parent/guardian together; or

(b) it has been prepared with the assistance of the child’s parent/guardian.

3. The Campaign commences on 18 May 2020 and closes at 11:59pm on 18 August 2020 (Campaign Period).

4. Australia Post, in its absolute discretion, reserves the right to verify the validity of letters and letter writers (including a letter writer’s age) and to remove and destroy letters that are not in accordance with these terms and conditions.

5. (a) Subject to clause 5(b) of these terms and conditions, letter writers must, during the Campaign Period, send their letter to Dear Australia, Locked Bag, Australia 9999 (Relevant Address).

(b) For persons with disability who cannot put their letter in writing, please contact dearaustralia@auspost.com.au or call us via the NRS to discuss alternative ways to submit a letter to the Campaign.

6. Costs associated with participation in the Campaign are the letter writer’s responsibility.

7. Australia Post is not responsible or liable for late, lost or misdirected mail.

8. Upon receipt by Australia Post, a letter:

(a) will be opened by Australia Post; and

(b) becomes the property of Australia Post.

9. Subject to clause 11 of these terms and conditions, Australia Post will not respond to individual letters.

10. If Australia Post receives a letter that is not written in English:

(a) Australia Post will attempt to have the letter translated to English and reserves the right to engage a third-party translation service to perform this task;

(b) the letter writer accepts that whilst care may be taken by Australia Post (and any third-party service provider engaged by Australia Post to perform the translation task) to produce an accurate and idiomatic translation of the original text of their letter, a translation may read differently from the original text of their letter and neither Australia Post nor any third party service provider engaged by Australia Post to perform the translation task shall be liable for the accuracy or readability of the translation;

(c) where the letter can be translated to English, the original letter together with the English translation will collectively be considered that letter writer’s letter and it will otherwise be treated in accordance with these terms and conditions;

(d) where the letter cannot be translated to English, it will not be transferred to the National Archives of Australia as per clause 17 of these terms and conditions (it will be securely destroyed).

11. The Campaign is not intended to operate as a channel for receipt of complaints and feedback – you are encouraged to visit the complaints and feedback page on the Australia Post website for more information on how to share these concerns with us. Letters received by Australia Post via the Campaign that (entirely or in part) provide feedback on a particular Australia Post service or contain a complaint will be considered, recorded, checked for existing case history and, where appropriate, responded to. These letters will not be transferred to the National Archives of Australia as per clause 17 of these terms and conditions.

12. Letters we believe are not in keeping with the spirit of the Campaign (including but not limited to those not speaking to experiences relating to the COVID-19 pandemic) will not be transferred to the National Archives of Australia as per clause 17 of these terms and conditions. These letters will be securely destroyed.

13. Letters containing inappropriate content will not be transferred to the National Archives of Australia as per clause 17 of these terms and conditions. They will be securely destroyed. A letter will be considered to contain ‘inappropriate’ content if it:

(a) contains illegal, indecent, obscene, threatening, discriminatory, harassing, defamatory, predatory, offensive or objectionable content;

(b) contains religious or political messaging;

(c) contains the promotion of, depictions of or allusions to:

(i) lewd or sexually suggestive imagery; or

(ii) gambling, alcohol/drug/tobacco use; or

(d) is indecipherable or illegible.

14. A letter writer warrants to Australia Post that:

(a) the letter writer is the owner of, or has all necessary permissions and/or licences to use and fully enjoy all intellectual property rights that subsist in their letter;

(b) if the letter writer has used any third-party material in, or as part of, their letter, the letter writer has all necessary permissions and/or licences from any such third parties to use such material and intellectual property rights and indemnifies Australia Post in the event of any failure to comply with this clause;

(c) the letter writer will not seek to enforce any ownership rights over the letter; and

(d) to the extent permitted by law, they unconditionally and irrevocably waive all moral rights in respect of their letter.

15. A letter writer consents for their letter to be used by Australia Post or any person authorised by Australia Post in any way that is considered appropriate by Australia Post which includes use, dealing, reproduction, transmission, publication, exhibition or adaptation of the letter for any Australia Post business purpose, which includes consent for Australia Post to use the letter without attribution of authorship to the letter writer even if to do so (except for this clause) might infringe the letter writer’s moral rights in their letter.

16. Letters selected for use by Australia Post as contemplated by clause 15 of these terms and conditions will be subjected to a review process so surnames, street address information, email addresses, telephone or mobile numbers, names of schools or workplaces, or any other information we consider to be sensitive can be removed / redacted.

17. Subject to the removal of letters pursuant to clauses 2, 4, 10(d), 11, 12 and 13 of these terms and conditions, at the conclusion of the Campaign Period:

(a) each physical letter will be subjected to an imaging process to create a corresponding digital letter; and

(b) each letter and corresponding digital letter will be securely transferred into the custody of the National Archives of Australia for retention as national archives and public access under the provisions of the Archives Act 1983 (Cth).

For the avoidance of doubt, letters transferred to the National Archives of Australia will be in accordance with this clause 17 will be letters in their original, complete and unredacted form.

18. Australia Post’s decision regarding the removal of letters pursuant to clauses 2, 4, 10(d), 11, 12 and 13 of these terms and conditions is final (no correspondence will be entered into).

19. Australia Post reserves the right in its sole discretion to cancel, terminate, modify or suspend the Campaign.

20. Australia Post:

(a) collects your personal information through your letter to run the Campaign;

(b) ( where a letter received is written in a language other than English) may disclose your letter to a third-party translation service provider for the purposes of translation;

(c) (where your letter is delivered in a medium other than in writing) may disclose your letter to a third-party transcription service provider for the purposes of transcribing its contents;

(d) (provided your letter is not removed pursuant to clauses 2, 4, 10(d), 11, 12 and 13 of these terms and conditions):

(i) may publish your letter as contemplated by clause 15 of these terms and conditions, including on the Australia Post website; and

(ii) will transfer your letter to the National Archives of Australia, to permit its retention as national archives and public access under the provisions of the Archives Act 1983; and

(e) directs you to the Australia Post Group Privacy Statement, which outlines how to access and/or correct your personal information and how to make a privacy related complaint.

21. Nothing in these Terms and Conditions limit, exclude or modify or purports to limit, exclude or modify any applicable statutory consumer guarantees (including those provided under the Competition and Consumer Act 2010 (Cth)). Except for any liability that cannot by law be excluded, Australia Post (and its respective officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the Campaign.

22. These terms and conditions are governed by the laws of Victoria.

23. For the purposes of these terms and conditions, the term “Australia Post” means Australian Postal Corporation ABN 28 864 970 579 and its related bodies corporate.