2 April 2026
Important changes are being made to the Australia Post Travel Platinum Mastercard Product Disclosure Statement (PDS) effective from 23 April 2026.
You can view all changes to the Australia Post Travel Platinum Mastercard Product Disclosure Statement and related FAQs in the Notice of Changes below.
Australia Post Travel Platinum Mastercard Notice of Changes
This Notice of Changes outlines the amendments made to the Australia Post Travel Platinum Mastercard Product Disclosure Statement (PDS). These changes take effect on 23 April 2026.
Notice of Changes
Features at a Glance Table: New column added for Mobile App functionality.
| In store | Website | Card services | Mobile app | |
|---|---|---|---|---|
| Activate | In store
|
Website
|
Card services
|
Mobile app
|
| Balance | In store
|
Website
|
Card services
|
Mobile app
|
| Cash out | In store
|
Website
|
Card services
|
Mobile app
|
| Suspend/unsuspend card | In store
|
Website
|
Card services
|
Mobile app
|
| Lost or stolen reporting | In store
|
Website
|
Card services
|
Mobile app
|
| Purchase card | In store
|
Website
|
Card services
|
Mobile app
|
| Reload | In store
|
Website
|
Card services
|
Mobile app
|
| Replacement card | In store
|
Website
|
Card services
|
Mobile app
|
| Transaction history | In store
|
Website
|
Card services
|
Mobile app
|
| Update contact details | In store
|
Website Email and phone numbers only |
Card services
|
Mobile app Email and phone numbers only |
Section A – General Information: Updated issuer’s contact details and corrected a spelling error.
- Locked Bag 5, Fortitude Valley, BC, QLD 4006
Section A – General Information: Added a new paragraph to explain the contract for the product is with the issuer, and that funds loaded onto the card are held in a segregated monies account maintained by Australia and New Zealand Banking Group.
Significant Benefits – Flexible: Added new foreign currencies.
- You will be able to purchase or hold three new foreign currencies on your Travel Platinum Mastercard being Switzerland Francs (CHF), Fijian Dollars (FJD) and South African Rand (ZAR).
Significant Benefits - BPAY® Load Section: Removed this entire section.
- BPAY® will no longer be available as a load method for the Travel Platinum Mastercard.
- You can continue to reload online via ‘My Account’ or the Australia Post Everyday Card app using bank transfer or debit card load. You can also reload your card at any participating Australia Post Outlets using cash or a debit card
Significant Risks – Counterparty risk: Removed this entire section.
- Counterparty risk is no longer applicable as the balance you load on the Travel Platinum Mastercard is held in a client segregated monies account maintained by Australia and New Zealand Banking Group.
Fees and Other Costs Table: Removed debit card reload fee.
- No Debit Card Reload Fee will apply when reloading the Travel Platinum Card using a debit card online via web or app.
Fees and Other Costs Table: Removed the Reload Fee (BPAY®).
- BPAY® will no longer be available as a reload payment method on your Card.
Fees and Other Costs Table: Added the applicable international ATM withdrawal fee1,2 for each available currency.
- Specified amounts are: AUD 3.50, USD 1.50, EUR 1.50, NZD 3.50, GBP 1.50, THB 60.00, CAD 2.50, HKD 15.00, JPY 260.00, SGD 2.50, AED 7.00, CHF 2.00, FJD 5.00, ZAR 42.00
Fees and Other Costs Table: Deleted BPAY® example.
Card Limits: Deleted BPAY® references in all relevant rows
Disputes – Updated issuer’s contact details.
- Locked Bag 5, Fortitude Valley, BC, QLD 4006
Section B Terms and Conditions – clause 5.18 – Added a new clause about additional payment options may become available from time to time.
Section B Terms and Conditions – clause 16.1 – Updated the clause that website notice will be given when mobile wallet or mobile device payments become available.
Section C Terms and Conditions – Added new definitions for new currencies.
- CHF means the lawful currency of Switzerland, FJD means the lawful currency of Fiji and ZAR means the lawful currency of South Africa.
Frequently asked questions
Frequently asked questions
1 The ATMs and POS terminals are not owned or operated by Australia Post, the Issuer or Mastercard Prepaid Management Services and Australia Post, the Issuer and Mastercard Prepaid Management Services.
2 Some ATM operators may charge their own fees and set their own limits.
The Card is issued by EML Payment Solutions Limited ABN 30 131 436 532, AFSL 404131 (‘Issuer’). Mastercard Prepaid Management Services Australia Pty Ltd ABN 47 145 452 044 AFSL 386837 (‘Mastercard Prepaid’) is the distributor of the Card, supplies the processing services for the Card and is responsible for customer service in relation to the Card. Australian Postal Corporation ABN 28 864970 579 (‘Australia Post’) is an authorised distributor of the Card and is an Authorised Representative (AR No. 338646) of Australia Post Services Pty Ltd (ABN 67 002 599 340, AFSL 457551). You should consider the Australia Post Travel Platinum Mastercard Product Disclosure Statement, Financial Services Guide and Target Market Determination available at https://auspost.com.au/money-travel/prepaidcards before deciding to acquire the product. Any advice does not take into account your personal needs, financial circumstances or objectives, and you should consider if it is appropriate for you.
Mastercard® and the circles design are registered trademarks of Mastercard International Incorporated.