Important Note: Australia Post’s International Police Check Service is not a Working With Children Check. For a Working with Children Check, please contact the appropriate Working With Children Check unit in your state / territory or your local police agency.

The International Police Check Service offered by the Australian Postal Corporation (Australia Post) enables You to apply for and purchase an International Criminal History Check (ICHC). These terms and conditions apply to the provision and use of the International Police Check Service.

Please read these terms and conditions carefully. If you do not agree to these terms and conditions, please do not submit an Application to use the International Police Check Service to apply for and purchase an ICHC.

1. Definitions

In these terms and conditions, unless the context requires otherwise:

Agreement means the agreement between Australia Post and You that is formed when You submit an Application.

Applicant means a natural person who is applying to access the International Police Check Service to purchase an ICHC through Australia Post.

Application means Your application to access the International Police Check Service.

Australia Post IP means all intellectual property rights, title and interest subsisting in or created as part of, or in connection with, or evolving from the International Police Check Service, including intellectual property in:

(a) the International Police Check Service;

(b) any modifications, developments or improvements to the International Police Check Service, including as a result of feedback from You;

(c) any material and documents produced by any member of Australia Post; and

(d) any goodwill arising from Your receipt or use of the International Police Check Service.

Confidential Information means any information (including any Police Information) or data, whether or not in a material form, which is confidential to a party, including information which is created, acquired, collected or developed for the purpose of the International Police Check Service, but does not include information that is already in the public domain otherwise than as a result of a breach of these terms and conditions.

GST has the same meaning as defined in section 195 of the A New Tax System (Goods and Services Tax) Act 1999 (Cth).

International Criminal History Check, or ICHC, means the performance of an International Criminal History Check (commonly called an international police check), to produce a certificate that shows Police Information (including any disclosable court outcomes and pending charges) relating to You in countries other than Australia.

ICHC Application means the application in Your name to access the International Police Check Service to purchase an ICHC.

International Police Check Service means the service provided by Australia Post which enables You to apply for and purchase an ICHC.

Personal Information has the meaning given in the Privacy Act 1988 (Cth).

Police Information means any of the following information:

(a) information collected for the purposes of providing the International Police Check Service; and

(b) information released as part of the International Police Check Service including information contained in an ICHC.

You and Your means an Applicant for the International Police Check Service who enters into an Agreement with Australia Post for the provision of an ICHC.

2. Specific conditions

The following conditions apply to Your use of the International Police Check Service:

(a) The International Police Check Service is provided by Australia Post. Australia Post may subcontract all or part of the International Police Check Service. Australia Post relies on the information provided by international police and regulatory agencies to supply the ICHC to You.

(b) Australia Post is not responsible for, and cannot change, modify or adapt the Police Information provided in an ICHC.

(c) You must supply full and accurate information whenever requested to do so in the course of applying for an ICHC and using the International Police Check Service.

(d) Australia Post cannot expedite the ICHC process. Your Application may require manual processing by an international police or regulatory agency which may cause a significant delay in the time taken to receive your ICHC.

(e) You agree to keep any username, password or other identifiers provided to You as part of the International Police Check Service confidential and secure. You agree that any identifier(s) provided to You will not be disclosed to any third party.

(f) You acknowledge and understand that withholding, or providing misleading or false, details is a Commonwealth offence which may lead to prosecution in accordance with the Criminal Code Act 1995 (Cth).

3. Limitations on accuracy and use of an ICHC

An ICHC is provided subject to the following:

(a) An ICHC provides a point-in-time check about You and should not be relied upon for an unreasonable amount of time after the date of issue.

(b) The accuracy and quality of information provided in an ICHC depends on accurate identification of You which is based on information (including aliases) about You provided in Your Application and the comprehensiveness of records held by international police and regulatory agencies.

(c) You acknowledge and agree that Australia Post makes the International Police Check Service available on the following conditions:

(i) Australia Post makes no representation or warranty of any kind in respect of the accuracy or otherwise of an ICHC; and

(ii) Australia Post does not accept responsibility or liability for any omission or error in the information provided in an ICHC.

(d) While every care has been taken by Australia Post and its third-party service providers (including international police and regulatory agencies) to conduct a search of police history information held by it that relate to You, an ICHC may not include all police history information about You. Reasons for certain information being excluded from the ICHC include the operation of laws that prevent disclosure of certain police history information, or that Your record is not identified by the search process across historical police information held by international police and regulatory agencies.

(e) You will be notified of the result of Your ICHC and You will be provided with a reasonable opportunity to respond to, or validate, the information in, and the result of, the ICHC.

(f) To the extent permitted by law, neither Australia Post nor any of its third-party service providers (including international police and regulatory agencies) accept responsibility or liability for any error or omission in the information contained in an ICHC.

(g) The information in an ICHC has been obtained according to the following process:

(i) the relevant international police or regulatory agency searches its data holdings for potential matches with Your name(s);

(ii) the relevant international police or regulatory agency identifies any police history information held in its records in relation to You and releases the information subject to relevant spent convictions legislation or information release policies; and

(iii) the relevant international police or regulatory agency provides the resulting information to You via Australia Post and its third-party service providers.

(h) Subject to paragraph 3(i), Australia Post may give any communication or document, including the results of the ICHC, to You in writing by:

(i) emailing the communication or document to the email address nominated by You in Your Application; or

(ii) making the communication or document available through any online portal or system Australia Post makes available to You for the purposes of this Agreement.

(i) Where Australia Post provides You with access to an online portal or system for the purposes of this Agreement, You must:

(i) ensure that You have and maintain the equipment (including any systems and programs) and expertise necessary to properly use the online portal or system;

(ii) comply with the terms of use applicable to any such portal or system from time to time;

(iii) not do, or fail to do, anything which would reasonably be expected to compromise the security or integrity of any such portal or system; and

(iv) use any such portal or system only for the purpose of receiving or accessing communications or documents (including the results of an ICHC) from Australia Post.

(j) Communications and documents in relation to Your Application made available to You via an electronic channel will be taken to have been provided by Australia Post:

(i) when sent (in the case of email); or

(ii) when made accessible to You (in the case of any other electronic channel, including an online portal