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Yes. Just enter your details for each ID type as they appear on the ID type you are trying to identify yourself against.

You can check that your Australian tertiary student photo ID card is valid by searching for your institution’s name via the Tertiary Education Quality and Standards Agency (TEQSA) national register.

If your institution isn’t registered, you’ll need to select a different identity document.

If you paid for your police check yourself

No. Once the police check has been initiated we’re not able to provide a refund.

Standard police check processing

In most cases, you’ll receive your National Police Check result and email to download your certificate within 2 business hours of your check being lodged (online or at the Post Office). If you selected and paid for a printed certificate when you applied for your check, this should be delivered within 10 days via Registered Post.

Why is my check taking longer?

Police checking is a partially manual, name-based process, so some checks take longer to process than others. If your application is more complex for any reason it may be referred for manual processing by one or more police agencies. In this case it normally takes up to 10 business days to complete, or longer, depending on demand.

You can check on the status of your police check by clicking on the application status online link in the email you will receive if your application is delayed.

Hard copy certificates are typically received by post within 10 days.

 If you haven’t received an email, contact the Western Australia Police Force or Queensland Police Service and quote the reference number printed on your receipt.

 

That's okay, just enter your details for each ID type as they appear on the ID type you are trying to identify yourself against.

If you’ve lost or misplaced your certificate and/or deleted the email that was sent to you, get in touch with our customer contact centre on 13 76 78. Simply request a police check result and we’ll resend it to your email address.

You’ll find a link to your results in the email you receive. Click on the link and a security code will be sent to your mobile phone. Once you enter the code on the webpage, your police check result will be available to download and view.

Please note: Your Australia Post police check will be removed from our secure electronic storage after 12 months. After this time, we will not be able to retrieve your police check result. 

 

If you’re known by a single name (also called a mononym), you can apply for your police check online with us. You’ll be prompted to follow the steps when you get to the relevant part in the online police check application.

The ‘working with vulnerable people’ field has been removed from National Police Checks and will no longer be shown on Police Check certificates. This change has been made by the Australian Criminal Intelligence Commission (ACIC) as a result of changes to the National Disability Insurance Scheme (NDIS) legislation.

If your employer requires a working with vulnerable people check, they’ll need to get an alternative check done by the relevant body.

Please visit the links below for further information on other alternative checks that could be more relevant for your application:

NDIS

https://www.acic.gov.au/services/national-police-checking-service/find-out-more-information/national-disability-insurance-scheme-checks

Working with Children

https://www.acic.gov.au/services/national-police-checking-service/find-out-more-information/working-children-checks

Yes, Australia Post takes the security of your information seriously.  We collect your information for the purpose of verifying your identity and we encrypt any information we receive.  We then pass it on to the Australian Criminal Intelligence Commission and the relevant police authorities as required for the processing of your application. 

Your personal information is always treated confidentially. For more information, read our privacy policy. 

Yes, Australia Post is committed to protecting the confidentiality of personal information, as well as the general privacy rights of all stakeholders.

For more detail on how Australia Post handle your private information refer to the Australia Post Privacy Policy and the National Police Check T&Cs.

It’s your responsibility to ensure that the information provided to us on your Australia Post National Police Check application is correct. So, before you lodge your application at the Post Office or submit online, make sure your information is correct and up to date.

Before submitting your application, check:

• all your names (given name, surname / family name, middle name) and specify if you’re known by any other names
• your date of birth
• spelling
• all your ID document details are correct, including document numbers
• your contact details
• all your information is as it appears on your ID documents.

Correcting your certificate

Once the police check has been initiated we’re not able to edit your application or provide a refund.

If you receive your police check certificate and you notice that any of the details are incorrect, you’ll need to apply again to have a correct certificate issued.

If you paid for your police check yourself:

• Apply and pay for a new check. You can do this online or at a participating Post Office.

If an organisation paid for your police check:

• Complete a new online application via the original link you received via email (the link is valid for 10 days).
• If the link has expired, please contact the organisation requesting the check to ask for a new link.

Australia Post will not provide refunds for any police check applications where incorrect information is provided by the customer.

Visa or MasterCard credit and debit cards. We don’t currently support Amex or Diners Club cards.

When you apply for a police check through Australia Post, it’s not valid for a specific amount of time. Instead, it’s up to the organisation that requested your police check to decide if the check was done recently enough to meet their needs.

Your Australia Post police check will be removed from our secure electronic storage after 12 months. Where you have a printed certificate, the validation QR code will also be invalidated at this time.