Easy-to-organise parcel returns

  • If a retailer gives you a return code, you can print your own free postage label
  • Convenient drop-off at over 20,000 Post Offices, street posting boxes and 24/7 Parcel Lockers across Australia

I have a return code

You can organise returning a parcel using MyPost, as long as your retailer has asked you to do so, and they've provided a 3 character return code.

To get started, just sign up or log in to MyPost. Then follow the simple steps below to return your parcel.

1. Print your postage

Go to the 'Returns' section and follow the prompts to print your postage label. If you've got a return code, it's free!

2. Pack your parcel

Pack your item securely and include any returns forms your retailer has requested.

3. Send it back

 Lodge your item at a Post Office or Parcel Locker. If it's small enough, you can even drop it in a street posting box.

Don't have a printer?

We'll print your label over the counter at a Post Office. Just show us the postage label on your smartphone or tablet.

I don't have a return code

If you don’t have a return code and you want to return an item, check your receipt or package contents for information about the retailer's returns policy.

If you can't find any information, visit their website or call them directly.