How it works - My Account

Here's a handy guide for using MyPost Deliveries and managing your account. Get tips and advice for tracking and collecting parcels, plus learn about the MyPost card and concession offer.

Looking for MyPost help and support? Check out the MyPost FAQs

My account

A MyPost card

A MyPost card gives you a quick, easy way to collect your parcels:

  • From a Post Office - simply present your card along with your SMS or email notification.
  • From a 24/7 Parcel Locker – just scan the barcode on the back of the card then enter the unique access code to open the locker.

How can you get a MyPost card?

You can apply for a MyPost card and upload your proof of identity documents online.

You can also apply and have your ID verified at a Post Office.

Find out about ID requirements Get started

MyPost concession

If you're a Federal Government concession card holder, you could also receive a reduced rate on stamps and other offers, with a MyPost Concession Account.

These are the cards that qualify:

  • Pensioner Concession Card
  • Health Care Card (all types)
  • Commonwealth Seniors Health Card
  • Department of Veterans' Affairs Card
  • Veterans' Repatriation Health Card

Here's what you get:

  • A free booklet of 5 concession stamps when you sign up
  • A concession rate for a further 50 stamps per year
  • Discounts on Mail Hold and Mail Redirection
  • A free MyPost Concession card

To get started, just complete an application form and take your ID and Federal Government concession card to a Post Office.

Learn more about MyPost Concession

Managing your account

Log in to your account to manage your email and password, personal and contact details, and delivery and notification preferences.