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Yes, as long as you’ve used one of our trackable services, there are a couple of ways you can get sent emails to let you know when there’s a tracking update for your item.

Through MyPost
A free MyPost account is the easiest way to manage and track your parcel deliveries. You can add items to your MyPost Track list and choose to have email notifications sent to you. Just make sure notification alerts are switched on for that item.

Through the sender
If the sender uses our free Track Advice service and they’ve given us your email address, we’ll automatically email you tracking updates.

> Visit our tracking service to find out what tracking is available with our domestic and international services.

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Yes.

Using separate accounts

You can choose to have a personal MyPost account and a separate account for MyPost Business if you like.

To do this, just use a different email address to register with each service. Your accounts will be completely separate, and won’t be able to be linked at a later date.

Using a single account

You can choose to use the same email address to access both services (i.e. with a single account).

The same account will be used to access both services - and can’t be split later.

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If you’ve already got a MyPost account

If you’ve registered with either MyPost or MyPost Business, you can use the same email address and password to access both services.

We may ask you for a business name at some point, or to accept a few extra terms and conditions to use certain products or services.

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Your MyPost card can only be used for identity purposes at Australia Post to:

collect your parcels
request digital receipts
purchase concession stamps (if eligible)

When collecting parcels, if the name on the parcel doesn’t exactly match the name on your card you might need to present photographic ID, like your driver’s license, as well.

Your MyPost card can’t be used as a valid form of ID anywhere else.

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You can still collect your parcel from a 24/7 Parcel Locker without the access code or your MyPost customer number.

You can use the AusPost app on your mobile phone, check your emails for your access code, or find your customer number on your MyPost account.

AusPost app and mobile phone

You can unlock your Parcel Locker in a single step with the latest version of the Australia Post app and your mobile phone or Apple watch.

Swipe to the relevant QR code on your phone or watch.
Scan the code by facing the screen of your phone or watch towards the small scanner located underneath the Parcel Locker touchscreen.

You can also enter your mobile phone number if this is registered to your MyPost account.

Access code

If you’ve forgotten the access code to collect your item from a Parcel Locker, check for the email or SMS we sent you which contains the code. We’ll also send a reminder email 24 hours before the parcel is removed from the locker.

MyPost account and customer number

To retrieve your MyPost customer number:

Log in to your MyPost account with your email address and password.
Select your Profile (your name) in the top menu and select Manage Account.
At the top of the Personal section you’ll see your Australia Post customer number (APCN).

You can also print your barcode from your account, which you can use to collect parcels from your 24/7 Parcel Locker.

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Help with
A parcel on its way
Topic Heading
Tracking your parcel, expected delivery dates, or delays and disruptions.
1. Taking longer than expected
2. Redirect parcel or change address
3. No recent update
4. Tracking support
  1. What your status means
  2. Expected delivery date
  3. Lost tracking number
  4. Help with tracking
5. International parcel
  1. Missing or lost item
  2. Tracking
  3. Customs
  4. Delays and disruptions
6. Delays and disruptions
Back
Help with
Collection and delivery options
Topic Heading
Redirect a parcel, Safe Drop, or parcel collection locations.
1. Requested delivery but parcel at Post Office
2. Redirect parcel or change address
3. Leave in a safe place (Safe Drop)
4. Collect on your behalf
5. Parcel Collect
6. 24/7 Parcel Lockers
7. Post Office Box
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Help with
A delivered parcel
Topic Heading
Find a delivered parcel, damaged parcels, or how your parcel was delivered.
1. Delivered status but parcel not received
2. Requested delivery but parcel at Post Office
3. Damaged parcel
4. Left in unsafe place
5. Return to sender
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Help with
Other products and services
Topic Heading
Mail, sending a parcel, ID and documents, accounts, and more.
1. Mail
  1. Wrong mail received
  2. New mail redirection or hold
  3. Change or cancel mail redirection or hold
  4. Check your mail redirection or hold is working
2. Sending your parcel
  1. Pricing
  2. Packaging and preparing your parcel
  3. Printing postage labels
  4. Express Post
  5. Registered Post
  6. MyPost Business returns
3. International
  1. Tracking
  2. Sending
  3. Missing or lost item
  4. Customs
  5. Delays and disruptions
4. Money and insurance
  1. Western Union and Foreign Currency Cash (Travelex)
  2. Australia Post Gift Card by Mastercard
  3. Everyday Mastercard
  4. Travel Platinum Mastercard
  5. Insure your parcel
  6. Travel insurance
  7. Car insurance
  8. Home and contents insurance
5. ID and documents
  1. Passports
  2. TFN
  3. Digital ID
  4. Police check
  5. ID check
6. Accounts and settings
  1. Australia Post account
  2. MyPost Account
  3. MyPost Business Account
7. Post Office
8. Online Shop

Search results

FAQ

Can I be notified by email to let me know when there are tracking updates for my expected delivery?

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Can I set up a new MyPost account for MyPost Business?

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Can I link MyPost Business to my existing MyPost account?

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Can I use a MyPost card as an identity card?

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How can I collect my parcel from my 24/7 Parcel Locker without the access code or a MyPost customer number?

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