How it works - Deliveries

Here’s a handy guide for using MyPost Deliveries and managing your account. Get tips and advice for tracking and collecting parcels, plus learn about the MyPost card and concession offer.

Looking for MyPost help and support? Check out the MyPost FAQs

Track

Make the most of Track

With a handy track list, you can view details for all your parcels in one place, check their status at a glance, and switch alerts on to get SMS and email notifications.

We’ll even give you an estimated delivery date, so you can choose which one of our delivery options suits you best.

See below for more details about delivery options, including 24/7 Parcel Lockers, Safe Drop and Redirect.

Add parcels to your track list

Expecting a parcel? You can see where it is by entering the tracking number. You can also do this with parcels you’ve sent through Australia Post.

Not sure where to find your tracking number? That’s covered in the next topic below.

Steps:

Go to Deliveries > Track. Enter your tracking number and click ‘Track’.

Why has a parcel automatically appeared in your track list? If the sender or merchant has passed your MyPost details on to us, we add it for you.

Find a tracking number

Where can you find a tracking number? It depends if the parcel was a purchase and also how it was sent:

Online shopping Your tracking number should be on the order confirmation or invoice. Or you might get it when your order is shipped.
Over the counter at a Post Office Your tracking number is on the receipt.
Via a prepaid service Your tracking number is on the barcode, or the ‘sender to keep’ tab.

Redirect: Have your parcel sent to a new address while it's on the way

Change of plans? No problems! Receive your parcels where you want them.

Choose a different address and we’ll send your delivery there instead. You can choose this option while your parcel is already on its way.

Because no matter what your lifestyle is, or how busy your day is, your deliveries should work around you - not the other way around.

Get started

If you’ve set up notifications for your parcel, you’ll get an ‘In Transit’ email. Simply follow the instructions in the email.

OR

Go to Deliveries > Track. See if the Redirect option is showing for your delivery then follow the steps. You can also do this via the delivery options on the item details page.

You can do this right up until the driver loads your parcel into their vehicle. If your request has been received too close to the delivery time, the driver may not receive your new instructions. But if this is the case, we’ll send an email to let you know.

Conditions and charges apply.*

Safe Drop: Have your delivery left in a safe place

Got a busy day planned? Don’t worry, you don’t need to stay home to receive your parcels. With Safe Drop, you can still receive deliveries requiring a signature when no one’s home.

With this free service, just choose a safe spot at the delivery address and we’ll leave your parcel there for you.

 

Which parcels are eligible for Safe Drop?

Signature parcels are eligible for Safe Drop when:

  • the sender provides your contact details
  • the sender allows Safe Drop
  • there’s a safe place to leave your parcel

Please note, while we'll do our best to leave your delivery in your preferred location, it isn't always possible. Not all addresses are suitable for this service (e.g. apartments, PO Boxes or Parcel Lockers). If your parcel will be exposed to weather or too visible to passing traffic, we'll take it to a local Post Office for you.

 

When can I use Safe Drop?

You have until 1 hour before a delivery is made to request or cancel a Safe Drop.

 

How do I request Safe Drop?

You can set Safe Drop as your delivery preference, for all eligible signature parcels. Or you can just request it for each eligible parcel as you need it. See below for more details.

 

Set Safe Drop as your delivery preference

When you set Safe Drop as your delivery preference, we’ll apply it to any eligible signature parcels sent to you in the future. After you’ve set your preferences you can still change them at any time, or cancel Safe Drop for individual parcels.

Steps:

  1. Log in to your account.
  2. Find Delivery preferences.
  3. Beside 'Request safe drop for eligible signature parcels' click Change.
  4. Follow the steps to change your delivery preferences.

To see if we’ll apply Safe Drop for a parcel that’s on its way, just check the item details in your track list. Whenever possible we’ll notify you in advance if a parcel is ineligible.

 

Request Safe Drop as you need it

If you haven’t set Safe Drop as your delivery preference, that’s okay. You can still request it for eligible parcels, up to 1 hour before a delivery is made. We’ll let you know when it’s available once your parcel is on its way.

There are a couple of ways to request it.

  • Safe Drop from an email

    You’ll receive an email asking if you’d like to use Safe Drop for that delivery, along with instructions.

OR

  • Safe Drop from your track list

    Go to Deliveries > Track. If the Safe Drop option is showing for your delivery, simply follow the steps.

Keep in mind that some addresses aren’t suitable for Safe Drop (e.g. PO Boxes, certain apartment buildings). We won’t Safe Drop your delivery if the location is unsuitable or not protected from the weather.

 

Cancel or change a Safe Drop

You have until 1 hour before a delivery is made to cancel or change a Safe Drop.

Cancel Safe Drop from the track list and your parcel will be delivered using the existing signature on delivery instructions.

Or to change the Safe Drop location (e.g. it’s started raining and you want your parcel left undercover), simply cancel the request and set up a new one, with a different instruction.

Safe Drop FAQs

Collecting a missed delivery

If you've received a notification to pick up a parcel or letter at the Post Office, we're sorry we missed you.

While we try our best to get your parcels to you as soon as we can, sometimes you're not around when we drop by with a parcel, or we can't deliver it due to various other reasons.

If you're not there, and an item needs your signature, or there's no safe place to leave it*, we take it to a nearby Post Office. You'll get a notification about your missed delivery, so you can pick your item up in-person. We'll hold it at the Post Office for 10 business days, before it gets returned to sender.

 

What to bring when collecting your item

Your notification should tell you where to go and what you need to bring.

To make sure you're covered, bring your notification (email/SMS or postal item awaiting collection card) along with photo ID that includes either the name or address on the item.

You can even show your MyPost card if it has the address on it. If your photo ID doesn't include these details, just bring along other identification that does.

Giving someone else authority to collect a parcel for you

When you aren’t able to make it to the Post Office in person, you can nominate someone to collect your parcel for you.

Choose one of the following options:

  • Send someone who lives with you and has ID with your same address
  • Complete the 'collection authorisation' section on your notification card and have the person take it to the Post Office, along with their ID
  • Complete a letter of authority (84kb)pdf icon for the person to print and present at the Post Office, along with their ID

Check if the Post Office has extended hours

Search for the Post Office to see if it's open before or after hours - or even on a Saturday - to help you get there in time.

 

*Parcel delivery is dependent upon how an item is addressed, the location of a property, and Australia Post operational requirements for security and occupational health and safety.

Delivery addresses

Convenient delivery options that suit you

Your home and work addresses aren’t the only places you can have your parcels delivered to. Choose from a number of convenient ways to receive your deliveries.

PO Boxes, 24/7 Parcel Lockers* and Post Offices – some with extended hours – make it easier to manage your parcels. When you shop online, or receive a parcel from someone, just give them the details of your preferred delivery option and we’ll send your parcel there - just like we would to your home address!

*Parcel Lockers terms and conditions apply. Collection time limits apply.

Parcel Lockers

Busy during business hours? Won’t be at home to receive a parcel? Have it sent to a Parcel Locker* instead and collect at any hour, day or night.

A Parcel Locker is a secure storage space where you have 48 hours to collect your parcel. You can send from them too. So if you need to send a parcel or return an online shopping purchase, this is a convenient option for you!

You can find Parcel Lockers at over 250 locations across Australia. They’re outside Post Offices, service stations and 7-Eleven stores.

We’ll verify your identity through a quick online ID check to make sure that your locker access is secure, and your parcels are safe.

You can search by the postcode or street address of your home, office or another location.

Add a Parcel Locker to your delivery addresses

Once a Parcel Locker is saved to your delivery addresses, you’ll have the details on hand for when you want to have a parcel sent there.

  1. Go to Deliveries > Delivery addresses
  2. Click ‘Add’ next to Parcel Lockers
  3. Enter a street address, suburb or postcode and click ‘Search’
  4. Choose a Map or List view
  5. Select the Parcel Locker you want to save to your addresses and click ‘Add’

We’ll ask a couple of quick questions the first time you add a Parcel Locker to finish your setup.

Use a Parcel Locker for deliveries

Choose a Locker

An example of how to choose a Post Office address for online shopping from your list of saved collection addresses.

An example of how to choose a Parcel Locker address for online shopping from your list of saved addresses.

Shop online

An example of how to copy and paste the Parcel Locker’s details into the shipping address when shopping online.

Copy and paste the Parcel Locker address into the shipping details when shopping online.

Collect!

An example of someone collecting their parcel after it has arrived at a Parcel Locker.

Get notified when your parcel arrives and collect within 48 hours.

Pick up from a Parcel Locker

You’ll get an email when your parcel arrives, and SMS if requested. If you’ve got the Australia Post app, we’ll also send an alert to your mobile.

Steps:

Go to the Parcel Locker bay where your delivery is waiting and touch the locker screen to start.

Then choose one of these options:

Scan your code Enter your details

Use the AusPost app on your phone, Apple Watch or Android Wear to scan your unique access code. The locker door will open.

Select ‘Enter details’ on the locker screen then:

  1. Scan your MyPost card / enter your mobile phone number / enter the last 5 digits of your MyPost number.
  2. Enter the one-off access code you received with your email or SMS notification.

How long do you have to pick up your parcel?

Once your parcel arrives, you’ll have 48 hours to collect it. If you can’t get to the Parcel Locker in time, we’ll just move the parcel to a Post Office nearby and let you know the details.

*Parcel Lockers terms and conditions apply. Collection time limits apply

Parcel Collect: Have your parcels sent directly to a Post Office

We have Australia's largest network of mail and parcel collection points, with over 3,600 Post Offices across the country.

With Parcel Collect you can choose to use a Post Office as the delivery address for your parcel. It doesn’t have to be your local Post Office. It can be one near your home, work or, anywhere you like!

You can search for Post Offices that offer the Parcel Collect service by the postcode or street address of your home, office or another location.

Add a Post Office to your delivery addresses

Once a Post Office is saved to your delivery addresses, you’ll have the details on hand for when you want a parcel sent there.

Steps:
  1. Go to Deliveries > Delivery addresses
  2. Click ‘Add’ next to Post Offices
  3. Enter a street address, suburb or postcode and click ‘Search’
  4. Choose a Map or List view
  5. Select the Post Office you want to save to your addresses and click ‘Add’

Use a Post Office for deliveries

Choose a Post Office

An example of how to choose a Post Office address for online shopping from your list of saved addresses.

Choose one of your Post Office addresses from your saved list.

Shop online

An example of how to copy and paste the Post Office’s details into the shipping address when shopping online.

Copy and paste the Post Office address details into the shipping address when shopping online.

Collect!

An example of someone collecting their parcel after it has arrived at a Post Office.

Get notified when your parcel arrives and collect within 10 business days.

Pick up from a Post Office

You’ll get an email when your parcel arrives, and SMS if requested. If you’ve got the Australia Post app, we’ll also send an alert to your mobile.

Just bring your MyPost card, or photo ID like a driver’s licence, and collect from the Post Office within 10 business days.

Personal addresses

You can also have a set of personal addresses that you use for deliveries. Think of places like work, the home of a friend or family member.

Steps:

  1. Go to Deliveries > Delivery addresses
  2. Click ‘Add’ next to Personal addresses
  3. Fill in the details and once again click ‘Add’.

Your residential address

When you add a Parcel Locker for the first time, we’ll ask you for a residential address. This is also the address that will be printed on your MyPost card.

You need to provide an Australian residential address. It can’t be an international address or a post office box.

It’s easy to change your backup address if you move.

Steps:

  1. Go to Delivery addresses > Personal addresses
  2. Click ‘Edit’ next to your backup delivery address
  3. Enter your new details and click ‘Update’.

Your backup delivery address

Your residential address is also your backup delivery address. We’ll send things here if we can’t deliver to a Parcel Locker or Post Office. This means it can’t be an international address or a Post Office box.

Don't forget

If your plans change, you can ask us to send your parcel to a different location, or simply leave it at a safe place outside of the delivery address.

PO Boxes

PO Boxes are a handy way to safely receive deliveries, and collect them when you want.

You can lease a new post office box anytime using MyPost.

Lease a PO Box online

Before you begin, you’ll need:

  • your driver’s licence or passport, so we can verify your identity
  • a credit card (MasterCard or Visa) so you can pay online.

Steps:

  1. Go to Deliveries > Delivery addresses
  2. Click 'Lease' next to PO Boxes
  3. Enter a street address, suburb or postcode and click ‘Search’
  4. Choose a Map or List view
  5. View PO Box availability and click ‘Select’ to choose your preferred post office
  6. Choose your PO Box size, number and lease term, then click ‘Continue’
  7. Set up your contact numbers and preferences, then click ‘Continue’
  8. Verify your identity if you haven’t previously done so
  9. Review your order and click ‘Continue’
  10. Pay online using MasterCard or Visa.

We’ll provide you with confirmation of your PO Box details, your tax invoice, and info on how to get 6 months free mail redirection to your new PO Box.

Then just stop by your post office with some ID, pick up your keys and you're good to go!

An example of the PO Box screen with Lease button highlighted.

Manage your PO Box

Once your PO Box is set up in MyPost, you can manage it online. Buy additional keys, update your communications preferences, and renew or extend your lease (if available).

New PO Box leases can be extended to a maximum of 5 years (or 2 years for reduced rate customers). When your lease can't be extended anymore, you'll need to renew it each year. We'll remind you when it's time to renew.

Before you begin:

  • If you want to extend or renew your lease or buy additional keys, you'll need a credit card (MasterCard or Visa) so you can pay online.

Steps:

  1. Go to Deliveries > Delivery addresses
  2. Select the 'Manage' link next to your PO Box
  3. If you can extend your lease, you'll see the 'Extend lease' button. Select the button and choose your lease extension date
  4. Order additional keys or update your preferences
  5. Review your order, then click 'Save changes'
  6. If you're making a purchase, pay online using MasterCard or Visa

If you extended or renewed your lease or bought new keys, we'll send you a confirmation and your tax invoice.

An example of the PO Box screen with Manage link highlighted.

Add an existing PO Box

If you’ve already leased a PO Box in-store, it might not be displaying in MyPost.

Follow these steps to add your existing PO Box or GPO Box. It’ll then display in your delivery addresses and you can manage it online.

These products can’t be added to MyPost: business PO Boxes, business GPO Boxes, Locked Bags, Private Bags, common boxes.

Steps:

  1. Go to Deliveries > Delivery addresses
  2. Click ‘Add your existing PO Box’ in the PO Boxes section
  3. Enter your box number and mailing postcode, then click ‘Find PO Box’. You may also need to select the relevant post office
  4. Choose to receive your verification code via email or SMS. If we don’t have a current email address or mobile number, you’ll need to visit us in-store with ID
  5. Enter the verification code and click ‘Verify’
  6. Check your updated contact details and click on ‘Save’.
An example of the PO Box screen with Add an existing PO Box link highlighted.

Renew your PO Box lease

You can renew your PO Box online using MyPost.

When your lease is up for renewal, you'll receive an invoice in February. Renew before your PO Box expires on 31 March.

Before you begin:

  • You'll need a credit card (MasterCard or Visa) so you can pay online.

Steps:

  1. Go to Deliveries > Delivery addresses
  2. Click 'Renew' next to your PO Box
  3. Review your lease renewal details and click 'Proceed to payment'
  4. Pay online using MasterCard or Visa.

We'll send you a confirmation email and tax invoice.

An example of the PO Box screen with Add an existing PO Box link highlighted.

Get help in-store

For some PO Box transactions you'll need to visit your post office. Drop by if you need to:

  • apply for a reduced rate assessment
  • use other forms of ID to verify your identity
  • pay with cash, cheque, EFTPOS or Australia Post charge account
  • pay with MasterCard or Visa in-store (for other credit cards check with your post office)
  • get a business lease
  • cancel, transfer or renew your lease
  • replace the lock on your PO Box.

PO Box not right for you? Visit us in-store for other options:

  • Locked Bags
  • Private Bags
  • Common Boxes
  • Private Posting Boxes
  • Combined Box / Locked Bag services.

Sending

Send using a 24/7 Parcel Locker

Once you’re signed up to MyPost , it’s easy to send prepaid parcels by dropping them off at any of our 24/7 Parcel Lockers.

Prepare your prepaid parcel

An example of prepaid satchel or box

You can use a prepaid satchel or box, or attach a postage-paid label.

Calculate your postage

Drop it off

An example of locker where you can drop off your parcel

Head to a locker nearby and follow the touch-screen prompts to drop off your parcel. Remember to bring your mobile.

Start tracking

An example of email confirmation with tracking details sent to the mobile

When you close the door, you’ll get an email confirming your tracking details. And we’ll know to come and collect your parcel.

Parcels dropped off at a locker will be collected by our staff by the end of the next business day.

So, if you’re sending an Express Post parcel, you’ll need to allow an extra business day for delivery.

For urgent deliveries, we recommend posting your Express Post parcel by the collection cut-off time at a street posting box or your local Post Office.