Parcel deliveries
Find information on 4,800+ parcel collection points, redirecting parcels in transit, collecting missed deliveries and enquiring about lost or late items.
Parcel collection points
Discover parcel collection points including 800+ Parcel Lockers and 4,000+ Post Offices.
Collect from a Parcel Locker
Pick up your parcel from a free, easy-to-use 24/7 Parcel Locker. Available at 800+ convenient locations nationwide.
Collect from a Post Office
Have your parcel sent to one of 4,000+ nearby Post Offices for collection. It’s free, easy and convenient.
Collect from a PO Box
Collect your parcels and letters from a permanent and secure PO Box or Private Bag. Annual fees apply.
Manage parcel deliveries
Parcels in transit
With a MyPost account, you can redirect a parcel to a different address or choose to have it left in a safe place.
Missed parcel deliveries
Collect missed deliveries from a Parcel Locker or Post Office. Or ask someone else to collect the parcel for you.
Parcel enquiries
Read about lost, late and damaged items, and if you’re entitled to compensation.
Lost or late items
What to do if your delivery is taking longer than expected or you’re concerned it’s lost.
Compensation
You may be entitled to compensation if your item is lost, late or damaged.
Disruptions and updates
View current delays and disruptions affecting deliveries within Australia and overseas.
You can trust the AusPost app
Get legitimate notifications, and easily track and manage your parcels.
