Make a Claim for Car Insurance

Make a car insurance claim

We make it easy for you to get back on the road as quickly as possible. Our claims team is here to help - no paperwork, and no stress

How to make a claim

You can make a car insurance claim online or by calling the claims team on 1300 885 996.

They're available to help Monday to Friday, between 8am and 8pm (AEST), and Saturday between 8am and 2pm (AEST).

If you have an accident

  1. Move yourself and any passengers to a safe place, especially if you're on a busy road.
  2. Call 000 if anyone has been hurt, the road is blocked, or if the other party refuses to stop or exchange details. 
  3. If safe to do so, take photos of the accident scene. 
  4. Write down the following details about the other party or parties involved:

    •  name

    •  phone number

    •  vehicle registration

    •  address

    •  licence number

    •  insurance details

    •  statement of what happened

    If there are any witnesses, ask for their name, address and phone number as well.

  5. Call our Claims Team on 1300 885 996. We'll help you get a tow truck if you car can't be driven, find alternative transport to get you home safely, and start the claims process so you can be back on the road quickly.

Always refer to the Product Disclosure Statement for full details of the cover available.

  • *Discounts apply to the premium paid for a new Australia Post Insurance policy initiated online on or after 30 March 2017. The discount applies to Gold Comprehensive, Third Party Property and Third Party Fire & Theft Car Insurance. We reserve the right to change the offer without notice. Base rate premiums subject to change. The discount does not apply to any renewal offer of insurance.
  • Australian Postal Corporation ABN 28 864 970 579 (AR No. 338646) "APC" is the distributor of Australia Post Comprehensive Car Insurance and acts as an Authorised Representative of Australia Post Services Pty Ltd ABN 67 002 599 340 (AFSL No. 457551) "APS". Because APC or APS don't know your financial needs, we can't advise if this insurance will suit you. You should consider your needs and read the FSG and Product Disclosure Statement (PDS) before making a decision to buy this insurance. Auto and General Services ABN 61 003 617 909 (AFSL 241411) "AGS" arranges the insurance on behalf of Auto & General Insurance Company Ltd ABN 42 111 5 86 353 (AFSL No. 285 571) "AGIC", the issuer of the policy. AGS pays APC a commission which is a percentage of your premium. Neither APC nor APS accept liability or guarantee payment of any claim or benefit in respect of the AGIC's products.