What to do if you're in a car accident
Car accidents can happen anywhere, anytime, even if you're the safest driver around. Other drivers may be careless or inexperienced, roads could be dangerous due to bad weather, or you could just be in the wrong place at the wrong time.
At the scene
If you're involved in an accident, stop immediately. If the damage isn't extensive, move your car to the side of the road so you're not blocking traffic. Take a photo of the scene before moving your car, for insurance purposes.
If you can't move your car, turn on the hazard lights, leave your vehicle and move to a safe place.
Always stop to check on other parties involved, and to assess any damage caused.
Make sure you get details about any other party involved in the accident, including their name, address, phone number, driver's licence number, licence plate number and insurance details.
Call emergency services
Call for an ambulance if anyone is injured.
You should call the police if property is damaged, or if the other party did not stop or is refusing to provide their personal details.
Depending on the circumstances, a police report may be required.
Call your insurer
If you have car insurance, contact your insurer as soon as possible. For Australia Post Car Insurance claims, call 1300 885 996. We'll help you get a tow truck if required, and organise transport to get you home. We'll also process your claim to get you back on the road as soon as possible.
Information your insurer will need:
- Name, contact details and licence numbers of the owner and driver of the other vehicle
- Details of your car
- Details of the other car - registration number, colour, make and model
- The other driver's insurance details
- A summary of the accident, including where and when it happened
What you shouldn't do
- Argue with the other driver(s) involved
- Drive off without stopping to check for damage or injuries
- Admit it was your fault - leave this to your insurer to decide