Australia Post is working hard to deliver a record number of items across Australia, while managing the impacts of COVID-19. To help us move more letters and parcels as quickly as possible during our busiest peak period yet, we are making some temporary changes to our Unaddressed Mail service.

Temporary changes for Unaddressed Mail during peak 2020

  • Bookings will be accepted for contract or government customers only.
  • Australia Post is unable to accept Unaddressed Mail bookings for deliveries between 23 November 2020 and 8 January 2021 from customers without an Australia Post contract.
  • Premium service bookings will also be unavailable from 23 November 2020 until 8 January 2021, with deliveries recommencing from 11 January 2021.
  • There will be no Unaddressed Mail delivered between 21 December and 1 January 2021.
  • No surcharges will be applied between 21 December 2020 and 8 January 2021.
  • Additional delivery days may be required should deliveries not be completed in the requested week.

Unaddressed Mail delivery timetable

Delivery and surcharge timetable
Week Delivery week commencing Booking required closing date Non- contract customers Government and councils Contract customers incl. MPs Premium bookings
Week 1

Delivery week commencing

23 November 2020

Booking required closing date

9 November 2020

Non-contract customers

No deliveries

Government and councils

Yes

Contract customers incl. MPs

Yes

Premium bookings

Not available

Week 2

Delivery week commencing

30 November 2020

Booking required closing date

9 November 2020

Government and councils

Yes

Contract customers incl. MPs

Yes

Week 3

Published rate surcharge week commencing

7 December 2020

Booking required closing date

9 November 2020

Government and councils

Yes

Contract customers incl. MPs

Yes

Week 4

Delivery week commencing

14 December 2020

Booking required closing date

9 November 2020

Government and councils

Yes

Contract customers incl. MPs

Yes

Week 51

Delivery week commencing

21 December 2020

Blackout - no deliveries
Week 61

Delivery week commencing

28 December 2020

Blackout - no deliveries
Week 7

Delivery week commencing

4 January 2021

Booking required closing date

9 November 2020

Non-contract customers

No deliveries

Government and councils

Yes

Contract customers incl. MPs

Yes

Premium bookings

Not available

1 Please note for weeks 5 and 6: There will be no Unaddressed Mail delivered between 21 December and 1 January 2021.

All bookings for delivery during the peak delivery period must be captured in the UM online booking tool by 9 November 2020. Bookings will be assessed by Operations on a case by case basis to confirm capacity for delivery.

To find out more, speak to your sales consultant or call the Unaddressed Mail booking team on 1300 223 571.