Get ready for changes to Charity Mail

From 3 February 2020, changes will apply to the following areas of Charity Mail letters service:

  • User eligibility criteria
  • Content requirements

These changes will not affect the way you currently prepare and lodge your Charity Mail articles.

For more information, please refer to section 5.3 in the revised service guide (PDF 1.2MB).

If you're a charity, use Charity Mail

If you're an income tax exempt charity, Charity Mail helps you save money on your bulk mail (300 items or more).

As well as Priority delivery, Charity Mail offers the option of a lower cost Regular timetable for non-time critical mail, taking up to an additional 2 business days for delivery.


  • Save money with a special low price for registered charities sending small pre-sorted items, using our PreSort Letters service

  • Easy to pay for using either your Australia Post business credit account, a postage meter, cash, debit card or credit card

With Charity Mail, you can send 'Small' or 'Large' items:

Mail Sizes
  Small   Large
Maximum weight




Minimum size


88 x 138mm 


Maximum size


130 x 240mm 


260 x 360mm 
Maximum thickness





Please note:

  • All items must carry a barcode
  • All items must be sorted into particular postcode ranges
  • 'Large' items use Regular timetable only

Get started

To be eligible for the service, you must be endorsed by the Australian Taxation Office (ATO) as an income tax exempt charity (ITEC).

To start using Charity Mail, complete a Charity Mail application form (PDF 82kB) and send it with a copy of the 'Notice of endorsement for charity tax concessions' document from the ATO to:

Charity Mail Co-ordinator
Postal Services Section
Australia Post
Level 2, 219-241 Cleveland St
Strawberry Hills NSW 1420


On approval, we will send you an 8-digit identification number to use on all your mailouts.

Delivery times

Charity Mail delivery standards (PDF 88kB)