Temporary suspension of Priority Letters

Due to the significant impacts of COVID-19, the Priority Letters service is temporarily unavailable from 1 June 2020 until 1 July 2021.


A temporary alternative Priority timetable is available for Charity Mail.


Please note: web page and documents may not yet reflect this change.

If you're a charity, use Charity Mail

If you're an income tax exempt charity or an organisation endorsed as a deductible gift recipient (DGR), Charity Mail helps you save money on your bulk mail (300 items or more).

As well as Priority delivery, Charity Mail offers the option of a lower cost Regular timetable for non-time critical mail, taking up to an additional 2 business days for delivery.


With Charity Mail, you can send 'Small' or 'Large' items:

Mail Sizes
  Small   Large
Maximum weight




Minimum size


88 x 138mm 


Maximum size


130 x 240mm 


260 x 360mm 
Maximum thickness





Please note:

  • All items must carry a barcode
  • All items must be sorted into particular postcode ranges
  • 'Large' items use Regular timetable only

Get started

To be eligible for the service, you must be endorsed by the Australian Taxation Office (ATO) as an income tax exempt charity (ITEC) or as a deductible gift recipient (DGR).

To start using Charity Mail, complete a Charity Mail application form (PDF 100kB) and send it with a copy of the 'Notice of endorsement for charity tax concessions' document from the ATO to:

Charity Mail Co-ordinator
Postal Services Section
Australia Post
Level 2, 219-241 Cleveland St
Strawberry Hills NSW 1420

Email: charitymail@auspost.com.au

On approval, we will send you an 8-digit identification number to use on all your mailouts.

Delivery times

Charity Mail Regular delivery standards (PDF 88kB)

Charity Mail Alternative Priority delivery standards (PDF 86kB)