Payment on delivery with PostPay™

As an online retailer, you could be having trouble winning the trust of customers. Try PostPay™, where payment is released only when a parcel is delivered and signed for.

PostPay™ is a secure eCommerce solution that links your customer's payment to the delivery of their parcel, giving them the confidence to buy online from you. All your customer needs to do is to choose PostPay™ as their payment method when finalising the check-out process on your online store.™

PostPay™ works with our eParcel service for sending regular and express parcels within Australia. 

Benefits

  • Secure payment platform - PostPay™ uses our SecurePay payment gateway, a leader in online payment processing in Australia

  • Increased sales potential - customers who normally avoid online credit card payments can now confidently transact with your business

  • Trusted delivery network -  Australia Post has the largest retail and shipping network in the country and ranks as our nation's second most reputable brand* 

  • Fraud reduction - PostPay™ helps you avoid credit card chargebacks

  • Proof of delivery - track your orders while maximising security with signature on delivery

  • No signup fee  - it's free to sign up, plus our team will help you set up PostPay™ on your website at no charge

  • Ongoing support - you'll have the dedicated back up of your own program manager and technical support team

Transcript
Video Audio

Video

Heading: They'll buy when they see you're with PostPay™.

Illustration of a desk with a computer displaying an eCommerce site:

Title: 'Cam's camera bags' is displayed on the screen, a camera is positioned next to the computer.

Audio

PostPay™by Australia Post- Security for your Customers' Payment & Delivery

Video

Zooms in on computer screen to show the website close up.

Titles; 'Good Site,' and 'Great products,' 'Right prices' pop up as the camera zooms further in on the mouse navigating the site.

Audio

As a new online retailer you've done your homework, you've built a good business model, your logistics are fine-tuned and you've created a great eCommerce website that showcases your products to their best advantage.

There's nothing to stop your customers purchasing except the confidence to click.

Video

Illustration of a red shopping cart rolling down a hill, with discarded grey shopping carts stacked in the foreground.

Cart reduces in size, passes more abandoned carts, parcels fill cart.

Audio

Becoming a trusted site is a major obstacle faced by many new eCommerce stores.

Online retailers are feeling this lack of trust through reduced cart sizes, or worse cart abandonment.

Video

Half of the parcels fly out of the moving cart. Another half of the parcels are discarded.

Audio

And while online sales are growing at an impressive rate, research shows all this activity comes from only half of Australia's shoppers, and of these, only half again buy from online stores they know.

Video

The remaining few parcels fly out of the cart as it picks up speed down the hill and flies over the cliff onto a pile of abandoned trolleys.

Audio

So with fewer than 20% of Australia's shoppers prepared to purchase from strangers, there's no wonder there's still a gap between you, and your online customers.

Video

A bridge drops down and attaches to the cliff. The red trolley full of parcels rolls safely to the other side where there is a large 'PostPay'™sign.

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Thankfully, there is a simple solution. Join with Australia Post, and together we'll build a bridge to better customer confidence in just four simple steps.

Video

A large arrow navigates over the PostPay™sign, clicks on it, and a parcel pops out.

Audio

When customers see the PostPay™icon on your site and read how it safeguards their purchase, they'll click.

Video

Icons of a padlock and dollar sign hover above the parcel illustration to demonstrate secure pay.

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You then lodge the Parcel, knowing that the payment is safely held, temporarily by Australia Post.

Video

Australia Post van drives to a customer's house, delivers parcel.

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The Parcel is sent with tracking and signature for a small service fee. Your customer signs on delivery.

Video

Icons of the padlock, dollar sign and signature hover above the parcel to indicate safe delivery.

Screen transitions back to 'Cam's Camera Bags' website.

Audio

Australia Post releases payment to you ensuring it's a legitimate purchase.

It's a win/win situation. The customer will have peace of mind and you'll have proof your sale was delivered.

Video

Zooms in on the PostPay™symbol displayed under the cost of a website product.

End frame: auspost.com.au/postpay. 'Powering online shopping'

Audio

Talk to us today about joining with Australia Post and how PostPay™can begin delivering confidence to your online customers.

Get started

Contact us today to find out more. You'll need an Australia Post Business Credit Account and eParcel account to use PostPay™. We can help get this sorted for you - hassle free!

  • * 2013 AMR RepTrak study