Improving your existing data

Around 20 per cent of Australian consumers move house every year, making it hard to keep in touch with them. An up-to-date database can lead to greater customer/donor retention, reduced administration, marketing and mail costs and less return to sender mail.

Our suppress and update solutions can tell you who to remove from your mailing list, or locate customers you may have lost track of.

Suppress solutions

Suppress a record from your mailing list if our data suggests it is inactive for a number of reasons.

Inactive Address File

With our Inactive Address File, we can match your data against our movers data which contains people who have lodged a Mail Redirection service application and not given us permission to pass on their new address details. So rather than receiving the new address details, you will receive a flag suggesting not to mail that record.

Deceased File

Our Deceased File is updated monthly and is made up of people identified as being deceased on a Mail Redirection service application form. We will match your records against this file and flag the records belonging to people who have passed away.

Update addresses

Find customers who have moved house with our National Change of Address and Reconnect services.

National Change of Address

Every year around three million Australians change address. By matching your data against our National Change of Address database (derived from our National Mail Redirection service), we can find new addresses of your customers who have moved and given us permission to pass on their new address details.

Reconnect

Reconnect is the ideal option if you've lost contact with a customer/donor, and they haven't given us permission to pass on their new details. By matching your data against ours, we can advise a customer/donor via mail that you would like to re-establish contact with them. With your company's information included in the letter, they are able to respond directly to you.

Suppress and Update solution providers

View our solution providers below: