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Monthly volume changes for letters, parcels and workforce movement – March 2021

4 May 2021

View our report on letters, parcels and workforce volume changes for March 2021.

Deliveries to and from India and Thailand may be delayed

27 April 2021

Limited flight availability and increased COVID-19 restrictions mean items sent to and from India and Thailand may be delayed.

Sending perishable food products – important change

22 April 2021

Australia Post will continue to offer its carriage of perishable foods across its delivery network beyond 30 June 2021, establishing an industry forum, jointly led with Small Business Ombudsman, Bruce Billson.

Temporary surcharge on outbound international parcel consignments

4 March 2021

On 8 March 2021, a temporary International Linehaul Surcharge will be introduced for parcel consignments sent to impacted destination zones. The surcharge partially recovers higher costs caused by reduced airfreight capacity during COVID-19.

Electrical Safety Product Recall – My Foldaway Fan

18 February 2021

Australia Post has withdrawn from sale and is recalling My Foldaway Fan by Global Shop Direct.

Monthly volume changes for letters, parcels and workforce movement – February 2021

Updated 19 March 2021

View our report on letters, parcels and workforce volume changes for February 2021.

Sending overseas – new customs requirements apply

January 2021

Senders must now provide customs information electronically prior to posting international parcels and express letters to certain countries. Articles sent without this information may be delayed or returned to sender.

Letter deliveries – temporary changes to delivery frequencies in metro areas

12 August 2020

Current operating constraints and COVID-19 restrictions mean we’ve had to temporarily change our delivery frequencies. 

Important biosecurity awareness warning – Seeds

7 August 2020

The Department of Agriculture, Water and the Environment has issued a warning about unsolicited seed packets arriving via mail.

International police checks may be delayed during COVID-19

11 June 2020

Some countries are not currently processing international police checks. Turnaround times are longer than usual for other countries.

Express Post guarantee temporarily suspended

16 April 2020

Express Post is still our fastest postal option, but current operating constraints mean we can’t guarantee next-business-day delivery right now.

Metropolitan collection times – temporary changes 

6 April 2020

We’ve brought forward our collection times for all metropolitan postal services including regular letters, Express Post and Parcel Post. 

Australia Post FlexiSIM –new customer support hours

17 March 2020

Support is still available Monday to Friday, from 8.30am to 6pm (AEST).  

No signature required for delivery or collection

13 March 2020

To help keep everyone safe, we’re not asking you to sign for items during COVID-19.