Sending perishable food products – important change
22 April 2021
Australia Post will continue to offer its carriage of perishable foods across its delivery network beyond 30 June 2021, establishing an industry forum, jointly led with Small Business Ombudsman, Bruce Billson.
Deliveries to and from Western Australia delayed by extreme weather
19 April 2021
Cyclone Seroja is disrupting road services in the north west of Western Australia, causing delays to parcel and mail deliveries to Geraldton.
Temporary surcharge on outbound international parcel consignments
4 March 2021
On 8 March 2021, a temporary International Linehaul Surcharge will be introduced for parcel consignments sent to impacted destination zones. The surcharge partially recovers higher costs caused by reduced airfreight capacity during COVID-19.
Electrical Safety Product Recall – My Foldaway Fan
18 February 2021
Australia Post has withdrawn from sale and is recalling My Foldaway Fan by Global Shop Direct.
Monthly volume changes for letters, parcels and workforce movement – February 2021
Updated 19 March 2021
View our report on letters, parcels and workforce volume changes for February 2021.
Sending overseas – new customs requirements apply
Senders must now provide customs information electronically prior to posting international parcels and express letters to certain countries. Articles sent without this information may be delayed or returned to sender.
Letter deliveries – temporary changes to delivery frequencies in metro areas
12 August 2020
Current operating constraints and COVID-19 restrictions mean we’ve had to temporarily change our delivery frequencies.
Important biosecurity awareness warning – Seeds
7 August 2020
The Department of Agriculture, Water and the Environment has issued a warning about unsolicited seed packets arriving via mail.
International police checks may be delayed during COVID-19
11 June 2020
Some countries are not currently processing international police checks. Turnaround times are longer than usual for other countries.
Express Post guarantee temporarily suspended
16 April 2020
Express Post is still our fastest postal option, but current operating constraints mean we can’t guarantee next-business-day delivery right now.
Metropolitan collection times – temporary changes
6 April 2020
We’ve brought forward our collection times for all metropolitan postal services including regular letters, Express Post and Parcel Post.
Australia Post FlexiSIM –new customer support hours
17 March 2020
Support is still available Monday to Friday, from 8.30am to 6pm (AEST).