Digital iD™ platform is no longer available for businesses
Effective 1 May 2026, the Digital iD™ app and platform are no longer available.
Why your clients may need a verification of identity (VOI) check
An identity check helps reduce the risk of fraud by requiring a person to verify their identity as a buyer or seller, and to assist with establishing their authority to buy or sell the nominated land or property.
Selected Australian states have introduced verification of identity legislation for property and land purchase, sale and transfers.
This legislation places responsibility on you as a conveyancing practitioner, lawyer or mortgagee to verify the identity of your clients (the people buying, selling or transferring property).
How we can help with VOI checks
- Registration includes access to our in-person VOI service, with 1,500+ participating Post Offices nationwide.
- Our VOI online tool helps you securely verify your clients’ identities, record their documents and receive an identity report. Note, your client must be present during verification.
- After a VOI check, you’ll receive an electronic confirmation and verification report.
Why your clients should complete a VOI check with us
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Our VOI checks meet the identity standards set by the Australian Registrars National Electronic Conveyancing Council (ARNECC).
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We offer in-person identity verification at 1,500+ participating Post Offices. Appointments are not required for identity checks.
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We offer Professional Indemnity and Fidelity insurance coverage for our in-person VOI services.
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Our in-person VOI service is competitively priced at $49 (including GST) and is paid by your client under our default registration.
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Over 99% of reports are delivered to your online Property VOI portal within 15 minutes.
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We process over 8 million identity transactions per year and have 30+ years of experience in identity management.
Read transcript
Video: Music plays and text appears: Helping you comply with VOI
Video: Image changes to show montage of 'Auction' and 'For Sale' signs in residential area
Video: Image changes to 'sold' hand gesture
Video: Image changes to various shots of conveyancing practitioner working in office
Audio: Male Voice Over: When it comes to your clients' needs, you don't just need to know "what's what"…
Video: Images changes to montage of close-ups of customers' faces looking at the camera
Audio: … you also need to be certain of 'who's who'.
Video: Image changes to Christine Corbett, EGM of Post Services, Australia Post
Audio: Christine Corbett: In order to reduce the risk of land title fraud, each state authority is introducing reforms for a new 'Verification of Identity' policy.
Video: ANIMATION - Image changes to animation of a house with a 'For Sale' sign in front
Video: A sticker reading '30 years' experience' appears on the sign
Video: Another sticker reading 'Verification of Identity' appears on the sign
Video: Another sticker reading '5 million ID related transactions per year' appears on the sign
Audio: Male voiceover: Australia Post has over 30 years' experience in identity verification and verify over 5 million identity transactions per year.
Video: Another sticker reading 'Nearly 1500 participating Post Offices' appears on the sign
Video: Image changes back to footage of customers being served at a Post Office
Video: Image changes to montage of close-ups of customers' faces looking at the camera
Audio: Plus, with the largest retail network in Australia we can now make it much easier, faster and safer for you to conduct verification of identity - or 'VOI' - checks on your valued clients.
Video: Images changes to sequence of man sending email to client
Audio: It's such a simple process. You provide your unique VOI form to your client.
Video: Image changes to show client walking into a Post Office
Video: Images changes to show client handing over paperwork to Australia Post staff member
Auido: Your client then visits an Australia Post outlet to be verified.
Video: Image changes to show client handing over ID to Australia Post staff member
Video: Image changes to show sequence of Australia Post staff member scanning and copying documents
Video: Image changes to show sequence of Australia Post staff member taking client's photo
Video: Image changes to show sequence of client signing document
Audio: Australia Post checks, scans and encrypts the relevant documents, takes the client's photo and witnesses their signature.
Video: Image changes to sequence of man at his desk, checking emails
Audio: Australia Post will digitally notify you when a VOI Report has been completed by your client.
Video: Image changes to show close up of computer screen scrolling through the completed VOI report.
Audio: Finally, all your completed VOI Reports are accessible through your Australia Post portal.
Video: Image changes to Marcus Liley: Conveyancer, Personalised Settlements.
Audio: Marcus Liley: We have a form that is provided by Australia Post, specially tailored for our business.
Video: ANIMATION: Image changes to animation showing a buyer/seller and their VOI form.
Video: VOI form and ID documents slide across to an Australia Post employee.
Audio: We then send it out to our clients and they go into the Australia Post and use that to commence the process.
Video: ANIMATION cont.: Completed VOI form slides from Australia Post employee, through computer icon and ends at a lawyer.
Audio: Dion Dosualdo: So registering is just so easy. The ability just to register easily and efficiently is just fantastic for them.
Video: Image changes to Marcus Liley.
Audio: Marcus Liley: That's the real benefit of the Australia Post service, is that it's a truly national service.
Video: Image changes to montage of exterior shots of Post Offices.
Audio: Dion Dosualdo: If you think about it, 98% of the population live within the vicinity of an Australia Post outlet.
Video: Image changes to Dion Dosualdo, Executive Officer, Australian Institute of Conveyancers - WA.
Audio: It's convenient for everybody involved, whether it be conveyancers - my members, or my member's clients.
Video: Image changes to Marcus Liley.
Audio: Marcus Liley: We chose Australia Post to provide our verification of identity service because of trust.
Video: Image changes to montage of exterior shots of heritage Post Offices.
Audio: Dion Dosualdo: Australia Post were here in the beginning when it comes to verification of identity.
Video: Image changes to Dion Dosualdo.
Audio: They really understand all the issues, the complexities, because they understand what verification is all about.
Video: Image changes to Christine Corbett.
Audio: Christine Corbett: Meeting every client in person to comply with the mandatory VOI standard may be difficult and time consuming. Our specialist service can help you meet your obligations without you having to verify your client's identity.
Video: ANIMATION: Image changes to animation of a house with a 'For Sale' sign in front.
Video: A sticker reading 'Federal Govt. Business Enterprise' appears on the sign.
Video: Another sticker reading 'Indemnity and fidelity insurance' appears on the sign.
Audio: Male Voice Over: Australia Post is a Federal Government Business Enterprise backed by professional indemnity and fidelity insurance.
Video: Image changes to footage of client paying in Post Office.
Video: Image changes to show Australia Post staff member handing over completed form.
Video: Image changes to sequence showing Australia Post staff member closing transaction and the client leaving the store.
Audio: So ask Australia Post about their government-compliant, user-friendly Land Titles 'Verification of Identity' service.
Video: Images changes to montage of close-ups of customers' faces looking at the camera.
Audio: It's the safest, smartest way to know who's who.
Video: Music finishes. Australia Post logo and text appears: "Visit auspost.com.au/landtitles".
- Provide your client with a Land Title Verification of Identity Form from the VOI portal. You can also provide them with our How to verify your identity with Australia Post (PDF 680kb).
- Ensure your client brings the correct proof of identity documents for the highest category.
- Have your client complete the Verification of Identity Form (and Client Authorisation Form if needed) but ensure they do not sign or date it, as their signature must be witnessed by an Australia Post Identity Verifier.
- Instruct your client to take the completed form/s and proof of identity documents to a participating Post Office. No appointment is needed for an identity check.
- For identity checks done using our ‘do it yourself’ VOI tool, the report is usually available in your VOI Report portal within 15 minutes from when we receive your payment.
- For VOI checks completed through our in-store service, participating Post Offices generally provide your VOI report within 15 minutes of your client finishing their identity check.
For more information about VOI requirements, visit the Australian Registrars National Electronic Conveyancing Council (ARNECC).
The Australian Institute of Conveyancers (AIC) state divisions provide regular information and updates regarding VOI requirements.
Your client must provide two original and current Category 1 documents (an expired Australian passport is accepted if it was valid in the past two years and not cancelled).
If they can’t meet Category 1, they must provide documents from the next highest available category.
All documents must show matching personal details. If their name has changed, they must include a change of name document.
Passports, driver licences or birth certificates not in English must be accompanied by a NAATI-accredited translation.
See below for a list of proof identity document categories.
| Australian citizen or resident | |
|---|---|
| Category 1 | ONE of the following:
AND ONE of the following:
AND (if required):
|
| Category 2 | ONE of the following:
AND ONE of the following:
AND ONE of the following:
AND (if required):
|
| Category 3 | ONE of the following:
AND ONE of the following:
AND ONE of the following:
AND (if required):
|
| Category 4a | ONE of the following:
AND ONE of the following government issued licences (with photo):
AND (if required):
|
| Category 4b | ONE of the following:
AND
AND ONE of the following:
AND (if required):
|
| Non-Australian citizen or resident | |
|---|---|
| Category 6 |
AND ONE of the following:
OR :
AND ONE of the following:
AND (if required):
|
1 Must be a plastic Medicare card to be accepted.
2 Must be issued by the Registry of Births, Deaths and Marriages. Documents issued by a celebrant will not be accepted.