Technical issue affecting OTPs
We’re aware of a technical issue affecting the delivery of one-time passcodes (OTPs) for some customers when attempting to login to the mobile app.
This is due to a compatibility issue between some email providers and recent security updates to the app.
If you’re not receiving your OTP, please try the steps below while we work to fix the issue:
- Uninstall and reinstall the app
- Log in via My Account online and update your email address to a non-Apple email (for example, Gmail or Outlook)
- Once updated, try logging in again using the reinstalled app
If the issue continues, please repeat the uninstall/reinstall process.
If you’re still unable to access the app, contact Card Services on 1800 549 718 for assistance.
Thank you for your patience.
Budget, shop and save
Get 5% cashback on groceries with a new AusPost Everyday Mastercard*.
Take control of your everyday spending and budgeting
Your prepaid Everyday Mastercard helps you shop online more safely and manage your money, everyday.
Ideal for your everyday spending and budgeting, whether shopping online or in store, wherever Mastercard is accepted.1 Reload funds anywhere, anytime online, in-app or at a participating Post Office.
Benefits and features
Better budgeting
Plan your budget and manage funds on your card via ‘My Account’ or the Everyday Mobile App.
Manage cash with ease
Top up instantly at any participating Post Office, via the app or via ‘My Account’ online.
Shop safely online
24/7 fraud monitoring, card lock/unlock and Mastercard Zero Liability2 so you’re protected against unauthorised transactions.
Extra protection
Enjoy up to 180 consecutive days of Complimentary worldwide Purchase Protection against theft and accidental damage.3
Managing your everyday spending just got easier
Our Australia Post Everyday Mastercard® app gives you more control over your finances. Check your balance, reload in-app and track your spending on the go.
How to buy and use
1. Get it
Buy your Australia Post Travel Platinum Mastercard® at a participating Post Office or online.
3. Load it
Load your card anytime online through 'My Account', the Australia Post Travel Platinum Mastercard® app or at any participating Post Office.
Accepted at millions of locations worldwide.4
Fees and limits
| Service | Fee (AUD) |
|---|---|
| Card purchase fee | $9.95 |
| In-store load/reload | No fee |
| Online load/reload via App ‘MyAccount’, Bank Transfer | No fee |
| ATM Fee Domestic and overseas | $3.50 |
| Cash out fee | $10 |
| Card Management Fee Charged approximately one month after the card is activated and then monthly on or around the same date | $1 per month |
| Inactivity Fee Charged per calendar month once the card has been inactive for 1 year | $2 per month |
| Card Renewal Fee Payable when the card is due for renewal | $9.95 |
Card limits | Amount |
|---|---|
Minimum load amount | $20 |
Maximum available balance at any time | $15,000 |
Maximum cumulative load in any 12-month period | $50,000 |
For a full list of Fees & Limits, refer to the Product Disclosure Statement (PDF 304kB).
Support
Call Card Services on 1800 549 718 within Australia or +44 207 649 9404 internationally for help 24/7.
If you have a transaction on your card that doesn't seem right, download the disputed transaction form (PDF 2.4MB).
Frequently asked questions
* 5% cashback on eligible grocery purchases for new Australia Post Everyday Mastercard® customers who apply and activate by 31 July 2026. Excludes existing cardholders. Limited to the first 5,000 eligible customers and a total cashback pool of AUD$40,000. Cashback applies for two months from first qualifying card transaction and is paid fortnightly. Eligible grocery purchases are determined by merchant category codes (MCCs); some merchants may not qualify. Cannot be combined with other offers. View full promotional T&Cs (PDF 87kB). Issued by EML Payment Solutions Limited AFSL 404131. Consider the PDS, FSG and TMD available at Australia Post Everyday Mastercard® .
The Card is issued by EML Payment Solutions Limited ABN 30 131436 532, AFSL 404131 (‘Issuer’). Mastercard Prepaid Management Services Australia Pty Ltd ABN 47 145 452 044 AFSL 386837 (‘Mastercard Prepaid’) is the distributor of the Card, supplies the processing services for the Card and is responsible for customer service in relation to the Card. Australian Postal Corporation ABN 28 864 970 579 (‘Australia Post’) is an authorised distributor of the Card and is an Authorised Representative (AR No. 338646) of Australia Post Services Pty Ltd (ABN 67 002 599 340, AFSL 457551). You should consider the Australia Post Everyday Mastercard Product Disclosure Statement, Financial Services Guide and Target Market Determination available at auspost.com.au/everydaycard before deciding to acquire the product. Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider if it is appropriate for you.
Mastercard® and the circles design are registered trademarks of Mastercard International Incorporated.
Your actual card design may vary depending on where and when the card is purchased.
Cardholders will be required to accept the relevant terms and conditions relating to Google Pay.
1 Excludes transactions at ATMs, over the counter at financial institutions and merchants who elect not to accept Mastercard Prepaid™ cards. Merchants or other providers may impose limits on use of the Australia Post Travel Platinum Mastercard.
2 Further information relating to Zero Liability card protection can be found at https://www.mastercard.com.au/en-au/vision/who-we-are/terms-of-use/zero-liability-terms-conditions.html
3 Subject to policy terms and conditions. Purchase Protection is provided under a group policy issued by AIG Australia Ltd (ABN 93 004 727 753, AFSL 381 686) (AIG) to Mastercard Asia/Pacific Pte. Ltd.
4 The ATMs and POS terminals are not owned or operated by Australia Post, the Issuer or Mastercard Prepaid Management Services and Australia Post, the Issuer and Mastercard Prepaid Management Services are not responsible for ensuring that they will accept the Card
T&Cs apply. Customers must contact Customer Service to report lost or stolen cards. Emergency cash can be arranged up to the balance of your Australia Post Everyday Mastercard, subject to availability of funds at the approved agent location.
If you click on links to Australia Post Everyday Mastercard you will be leaving the Australia Post site and be directed to a third-party site to place your order and complete your purchase. Please see the terms and conditions of the third-party site for further details.