Receiving

View our services for receiving parcels and letters including tracking, mail redirection, mail hold, PO Boxes and parcel deliveries.

Delivery speeds and coverage Disruptions and updates Track an item

Keep track of every delivery

Everything you need to track, collect and manage your deliveries.

Tracking service

How to track your parcel and what to do if your delivery is taking longer than expected.

Parcel deliveries

Read about parcel collection points, redirecting parcels in transit, collecting missed deliveries, and lost and late items.

More services to receive your parcels and letters

Flexible options to receive your mail, even when you’re away.

Mail redirection and mail hold

If you’re moving home or going away, it’s easy to set up mail redirection or mail hold.

PO Boxes and Private Bags

Collect your parcels and letters from a permanent PO Box or Private Bag. Annual fees apply.

MyPost

Track parcels, redirect deliveries in transit, print postage labels and more with MyPost, a free personal account

Lost or late items

Most items generally arrive within 5 business days of their expected delivery date.¹ If your item hasn’t arrived, you can view information on lost, late and damaged items, and if you’re entitled to compensation.

View lost and late items

Are you a business customer?

Find information on business mail redirection, mail hold, PO Boxes, Common Boxes and Locked Bags.

View business receiving

Easily manage deliveries with the AusPost app

Stay in control of your parcel deliveries and get trusted notifications with the AusPost app.

Scan the QR code or tap the buttons below to download the AusPost app.

1 While we aim to meet this timetable, the actual delivery speed will depend on where in each state/territory the item is being posted from/to, and the level of congestion in our delivery network at the relevant time. All delivery times are based on the number of business days items take to arrive following the day of posting. See delivery speeds and coverage for specific routes and view disruptions and updates to our services.