International delivery disruptions and service updates

Democratic Republic of Congo
18 March 2025: Items sent to and from the Democratic Republic of Congo may experience significant delays as conflict in the region has severely disrupted postal operations and delivery services.

Sudan
Australia Post has temporarily suspended all postal services to and from Sudan due to civil unrest.

There are no other current updates for Africa.

India
From May 2024, India customs has imposed a Know Your Customer (KYC) legal requirement, which mandates that government-recognised identity and address proof must be presented to customs during shipment clearance for items sent via International Courier to India. To avoid customs delays and for a smooth clearance process, ensure you inform your recipient to complete the KYC process with the customs authority. For more information, refer to our International Post Guide.

There are no other current updates for Asia.

Belgium
11 February 2025: Items sent to and from Belgium may experience delays due to union strikes commencing on 13 February, which may impact postal operations and delivery services.

Georgia
26 February 2025: Items sent to and from Georgia may experience delays due to poor weather conditions throughout the western region. These conditions have impacted postal operations and delivery services.

Greece
26 February 2025: Items sent to and from Greece may experience delays due to union strikes commencing on 28 February. The strikes may impact postal operations and delivery services.

Italy
20 March 2025: Items sent to and from Italy may be delayed due to severe weather conditions in the Tuscany region, which has impacted postal operations and delivery services.

Russia
Australia Post has temporarily suspended all postal services to and from the Russian Federation.

The temporary suspension will remain in place until Australia Post can ensure compliance with all relevant sanctions requirements, and is subject to the availability of transport to and from Russia.

Ukraine
There may be delays to letters and parcels sent to and from the Ukraine due to:

• limited airline capacity
• some postcodes being currently inaccessible
• planned power outages

United Kingdom and Northern Ireland
21 March 2025: Items sent to and from the United Kingdom and Northern Ireland may experience delays. This is due to ongoing mail processing and backlog clearing by the destination post, following a power outage that temporarily disrupted airport operations.

There are no other current updates for Europe.
 

Iran
14 October 2024: Due to limited flight capacity, there are temporary service disruptions in place for items sent to and from Iran. Service disruptions will remain in place until Australia Post can guarantee availability of transport to and from Iran, and is able to deliver items. Customers who have recently sent items to Iran may have their items returned. We apologise for any inconvenience and will continue to monitor the situation closely.

Lebanon
24 September 2024: Items sent to and from Lebanon may experience significant delays as conflict in the region has led to reduced flight capacity, road closures and security restrictions at post offices.
Short Term Force Majeure: From 12 to 31 December 2024.

There are no other current updates for the Middle East.

United States of America
4 February 2025: Items sent to the US may experience delays at the destination as US customs and border agencies adjust to the new tariffs on items sent from China and Hong Kong.

There are no other current updates for North America.

Peru
From May 2023, due to compliance issues with national legislation governing items into Peru, SERPOST is only accepting items transported by air. Sea Mail will be suspended until further notice.

There are no other current updates for Central/South America.