International delivery disruptions and service updates

Democratic Republic of Congo
18 March 2025: Items sent to and from the Democratic Republic of Congo may experience significant delays as conflict in the region has severely disrupted postal operations and delivery services.

Sudan
Australia Post has temporarily suspended all postal services to and from Sudan due to civil unrest.

There are no other current updates for Africa.

India
From May 2024, India customs has imposed a Know Your Customer (KYC) legal requirement, which mandates that government-recognised identity and address proof must be presented to customs during shipment clearance for items sent via International Courier to India. To avoid customs delays and for a smooth clearance process, ensure you inform your recipient to complete the KYC process with the customs authority. For more information, refer to our International Post Guide.

Thailand
31 March 2025: Items sent to and from Thailand may experience delays due to the earthquake in Myanmar which caused major road damage in Bangkok, impacting postal operations and delivery services.

There are no other current updates for Asia.

Belgium
11 February 2025: Items sent to and from Belgium may experience delays due to union strikes commencing on 13 February, which may impact postal operations and delivery services.

25 March 2025: Items sent to and from Belgium may experience delays due to union strikes commencing on 31 March. The strikes are expected to impact postal operations and delivery services.

Greece
26 February 2025: Items sent to and from Greece may experience delays due to union strikes commencing on 28 February. The strikes may impact postal operations and delivery services.

Italy
1 April 2025: Items sent to and from Italy may experience delays due to a union strike which has resulted in a large backlog of mail. Delays are to be expected as Italy Post works to clear the backlog and resume normal operations and delivery services.

26 March 2025: From 31 March to 30 October 2025, items sent to and from Italy, particularly the Sicily region, may be delayed due to airport closures in the evening, which may impact postal operations and delivery services.

20 March 2025: Items sent to and from Italy may be delayed due to severe weather conditions in the Tuscany region, which has impacted postal operations and delivery services.

Malta
25 March 2025: Items sent to and from Malta may experience delays due to the implementation of a new import system by Malta’s customs authority, which may impact mail processing and items subject to customs clearance.

Russia
Australia Post has temporarily suspended all postal services to and from the Russian Federation.

The temporary suspension will remain in place until Australia Post can ensure compliance with all relevant sanctions requirements, and is subject to the availability of transport to and from Russia.

Slovakia
28 March 2025: Items sent to and from Slovakia may be delayed due to emergency measures for a recent outbreak of foot-and-mouth disease. This may impact postal operations and delivery services.

Ukraine
There may be delays to letters and parcels sent to and from the Ukraine due to:

• limited airline capacity
• some postcodes being currently inaccessible
• planned power outages

There are no other current updates for Europe.
 

Iran
14 October 2024: Due to limited flight capacity, there are temporary service disruptions in place for items sent to and from Iran. Service disruptions will remain in place until Australia Post can guarantee availability of transport to and from Iran, and is able to deliver items. Customers who have recently sent items to Iran may have their items returned. We apologise for any inconvenience and will continue to monitor the situation closely.

Lebanon
24 September 2024: Items sent to and from Lebanon may experience significant delays as conflict in the region has led to reduced flight capacity, road closures and security restrictions at post offices.
Short Term Force Majeure: From 12 to 31 December 2024.

There are no other current updates for the Middle East.

United States of America
4 February 2025: Items sent to the US may experience delays at the destination as US customs and border agencies adjust to the new tariffs on items sent from China and Hong Kong.

There are no other current updates for North America.

Peru
From May 2023, due to compliance issues with national legislation governing items into Peru, SERPOST is only accepting items transported by air. Sea Mail will be suspended until further notice.

There are no other current updates for Central/South America.