International delivery disruptions and service updates

Democratic Republic of Congo
18 March 2025: Items sent to and from the Democratic Republic of Congo may experience significant delays as conflict in the region has severely disrupted postal operations and delivery services.

Sudan
Australia Post has temporarily suspended all postal services to and from Sudan due to civil unrest.

There are no other current updates for Africa.

Cambodia
15 December 2025: Items sent to and from Cambodia, particularly in areas close to the border between Cambodia and Thailand, may be delayed due to the ongoing situation along the border. Postal operations and delivery services have been impacted, including temporary post office closures in affected areas.

China
29 October 2025: Items sent to China now require further information as part of their customs clearance process. Items that do not meet these customs requirements may experience significant delays at China Customs. See the requirements for sending to China.

India
From May 2024, India customs has imposed a Know Your Customer (KYC) legal requirement, which mandates that government-recognised identity and address proof must be presented to customs during shipment clearance for items sent via International Courier to India. To avoid customs delays and for a smooth clearance process, ensure you inform your recipient to complete the KYC process with the customs authority. For more information, refer to our International Post Guide.

Nepal
15 September 2025: Items sent to and from Nepal may experience delays as Nepal Post works to return to full capacity following protests on 7-8 September which impacted postal operations and delivery services.

Philippines
10 August 2026: Items sent to and from the Philippines may be delayed due to the southwest monsoon which has affected several parts of the country and impacted postal operations.

Thailand
28 September 2026: Items sent to and from Thailand may be delayed due to severe flooding currently affecting central and eastern Thailand, including the Bangkok Metropolitan Region. As a result, delivery services and postal operations have been impacted.

22 September 2026: Items sent to and from Thailand may be delayed due to Thailand Post undertaking a scheduled system maintenance and migration between 28 and 29 September 2026.

18 December 2025: From 1 January 2026, all goods sent by post to Thailand valued over 1 THB will be subject to duties and taxes. This means:

• The previous exemption for items up to 1,500 THB will no longer apply
• Goods under 1 THB and documents remain duty-free
• Duties, taxes and postal processing fees will be paid by the recipient, not the sender
• The recipient will need to pay the applicable customs duties, taxes and postal processing fees either via a QR code or by cash

See the requirements for sending to Thailand for more information. 

There are no other current updates for Asia.

Italy
5 August 2026: Items sent to and from Italy may be delayed after an earthquake near Naples on 31 July 2026 disrupted postal and delivery services in the affected areas.

1 January 2026: Items sent to and from Italy may experience delays as a result of new customs processes and duty requirements that were introduced on 1 January 2026, which has impacted postal operations and customs clearance in Italy. See the requirements for sending to Italy.  

Kosovo
5 June 2026: Services to Kosovo are temporarily suspended due to an internal IT issue. We apologise for any inconvenience this may cause while we investigate and resolve this matter.

Russia
Australia Post has temporarily suspended all postal services to and from the Russian Federation.

The temporary suspension will remain in place until Australia Post can ensure compliance with all relevant sanctions requirements, and is subject to the availability of transport to and from Russia.

Ukraine
There may be delays to letters and parcels sent to and from the Ukraine due to:

• limited airline capacity
• some postcodes being currently inaccessible
• planned power outages

United Kingdom
6 March 2026: Items sent to and from the UK may be delayed due to limited capacity on available flights and increased volumes following recent airline service suspensions. We are working closely with our airline partners to manage volumes and minimise impacts.

There are no other current updates for Europe.

Iran
27 January 2026: Items sent from Iran may experience delays due to an internet outage which is affecting postal operations. 

14 October 2024: Due to limited flight capacity, there are temporary service suspensions in place for items sent to Iran. Service suspensions will remain in place until we can guarantee availability of transport. Customers who have sent items to Iran may have their items returned. We apologise for any inconvenience and will continue to monitor the situation closely.

Israel
17 July 2026: Items sent to and from Israel may be significantly delayed as Israel has declared an extended state of emergency and Israel Post is operating under certain restrictions.

Middle East
2 March 2026: Due to the current situation affecting airspace in the Middle East region, all services to and from the region may experience delays. There may also be delays and disruptions to services to and from other destinations, including Europe, as some airports in the Middle East operate as airline transit hubs. We will continue to monitor the situation closely and provide updates on our website, as further information becomes available.

Update: Please note that airlines have cancelled services for the following destinations. These destinations will be suspended temporarily, until further notice.

• Iraq

There are no other current updates for the Middle East.

United States
24 February 2026: The US administration recently announced new tariff arrangements for goods sent to the US.

To learn more about the import tariff rules and how they might impact your sending, including applicable import duties and administration and handling fees, please see:

Information for personal customers

Information for business customers

There are no other current updates for North America.

Cuba
11 September 2026: Services to Cuba are temporarily suspended due to flight capacity and availability constraints.

Peru
From May 2023, due to compliance issues with national legislation governing items into Peru, SERPOST is only accepting items transported by air. Sea Mail will be suspended until further notice.

There are no other current updates for Central/South America.

New Caledonia
11 March 2026: Items sent to and from New Caledonia may be delayed due to general strike action which commenced in New Caledonia on 9 March 2026. This has impacted delivery services.

Papua New Guinea
9 June 2026: Items sent to Papua New Guinea may be delayed due to technical issues at the destination country.

There are no other current updates for Oceania.