How we're tracking

Longer-than-usual delivery times

Record parcel volumes and ongoing COVID-19 restrictions are slowing things down.

Use the below delivery times to estimate when your item will arrive.

Next-business-day guarantee suspended

Express Post is still faster, but current circumstances mean we can’t move items as quickly.

Changes to letter deliveries

We’re now delivering letters every 2 business days in metro areas. 

Our  Priority Letter service is  suspended except for some bulk mail items. 

What we're doing

We’re hiring 5,000 new people, setting up new processing facilities and deploying 3,000 more delivery vehicles.

Sending for Christmas? Check our recommended post-by dates to make sure your gifts have the best chance of arriving in time.

Current delivery times

Many routes are experiencing only minor delays, while others are taking longer.  

The below delivery times are based on our recent delivery performance. Use this info to estimate how long your item may take to arrive.


Last updated: 25 November 2020

Same state

Express Post delivery times1

Normally we aim for Express Post items to arrive on the next business day (if the origin and destination are within the Express Post next-business-day network2).

Why deliveries are taking longer than usual

Express Post delivery times

From and to

Most arrive within3

Allow up to4

ACT

Most arrive within3

1 business day

Allow up to4

2 business days

New South Wales

Most arrive within3

1 business day

Allow up to4

3 business days

Northern Territory

Most arrive within3

Insufficient data

Allow up to4

Insufficient data

Queensland

Most arrive within3

1 business day

Allow up to4

2 business days

South Australia

Most arrive within3

1 business day

Allow up to4

2 business days

Tasmania

Most arrive within3

1 business day

Allow up to4

2 business days

Victoria

Most arrive within3

1 business day

Allow up to4

2 business days

Western Australia

Most arrive within3

1 business day

Allow up to4

3 business days

Parcel Post delivery times1

Normally we aim for Parcel Post items to arrive in 2 to 5 business days for same-state deliveries.

Why deliveries are taking longer than usual

Parcel Post delivery times

From and to

Most arrive within3

Allow up to4

ACT

Most arrive within3

2 business days

Allow up to4

3 business days

New South Wales

Most arrive within3

2 business days

Allow up to4

4 business days

Northern Territory

Most arrive within3

3 business days

Allow up to4

7 business days

Queensland

Most arrive within3

2 business days

Allow up to4

5 business days

South Australia

Most arrive within3

2 business days

Allow up to4

4 business days

Tasmania

Most arrive within3

1 business day

Allow up to4

2 business days

Victoria

Most arrive within3

3 business days

Allow up to4

5 business days

Western Australia

Most arrive within3

3 business days

Allow up to4

5 business days

Interstate

Latest domestic updates

Christmas sending & delivery dates

2 October 2020

It’s going to be our busiest Christmas ever. Send by our recommended dates to give your items the best chance of arriving on time.

Letter deliveries – temporary changes to delivery frequencies in metro areas

12 August 2020

Current operating constraints and COVID-19 restrictions mean we’ve had to temporarily change our delivery frequencies. 

Express Post guarantee temporarily suspended

16 April 2020

Express Post is still our fastest postal option, but current operating constraints mean we can’t guarantee next-business-day delivery right now.

Metropolitan collection times – temporary changes 

6 April 2020

We’ve brought forward our collection times for all metropolitan postal services including regular letters, Express Post and Parcel Post. 

No signature required for delivery or collection

13 March 2020

To help keep everyone safe, we’re not asking you to sign for items during COVID-19. 

1 Domestic delivery times for Express Post and Parcel Post reflect recent past performance and are indicative of our current performance, but not a guarantee of future performance. All delivery times are based on the number of business days items take to arrive following the day of posting. The actual delivery speed will depend on where in each state/territory the item is being posted from/to, and the level of restrictions and congestion in our delivery network at the time of posting.

2 The Express Post next-business-day delivery network operates between capital cities (excluding Darwin, and CBD only in Perth) and some major centres. Items sent to addresses outside this network will travel by the fastest available transport, but won’t be delivered on the next business day.

3 Between 19 November 2020 and 25 November 2020, at least 70% of items arrived within this time.

4 Between 19 November 2020 and 25 November 2020, at least 95% of items arrived within this time. 

5 Delivery time estimate is based on low volumes and may be less reliable.