How we're tracking

Longer-than-usual delivery times

Record parcel volumes and ongoing COVID-19 restrictions are slowing things down.

Use the below delivery times to estimate when your item will arrive.

Next-business-day guarantee suspended

Express Post is still faster, but current circumstances mean we can’t move items as quickly.

Changes to letter deliveries

We’re now delivering letters every 2 business days in metro areas. 

Our  Priority Letter service is  suspended except for some bulk mail items. 

What we're doing

We’ve set up new facilities and equipment to increase our processing capacity. And we've expanded our air freight services to help keep things moving.

Current delivery times

Many routes are experiencing only minor delays, while others are taking longer.  

The below delivery times are based on our recent delivery performance. Use this info to estimate how long your item may take to arrive.


Last updated: 22 February 2021

Same state

Express Post delivery times1

Normally we aim for Express Post items to arrive on the next business day (if the origin and destination are within the Express Post next-business-day network2).

Why deliveries are taking longer than usual

Express Post delivery times

From and to

Most arrive within3

Allow up to4

ACT

Most arrive within3

1 business day

Allow up to4

2 business days

New South Wales

Most arrive within3

1 business day

Allow up to4

2 business days

Northern Territory

Most arrive within3

Insufficient data

Allow up to4

Insufficient data

Queensland

Most arrive within3

1 business day

Allow up to4

2 business days

South Australia

Most arrive within3

1 business day

Allow up to4

2 business days

Tasmania

Most arrive within3

1 business day

Allow up to4

2 business days

Victoria

Most arrive within3

1 business day

Allow up to4

2 business days

Western Australia

Most arrive within3

1 business day

Allow up to4

2 business days

Parcel Post delivery times1

Normally we aim for Parcel Post items to arrive in 2 to 5 business days for same-state deliveries.

Why deliveries are taking longer than usual

Parcel Post delivery times

From and to

Most arrive within3

Allow up to4

ACT

Most arrive within3

1 business day

Allow up to4

3 business days

New South Wales

Most arrive within3

2 business days

Allow up to4

4 business days

Northern Territory

Most arrive within3

3 business days

Allow up to4

7 business days

Queensland

Most arrive within3

2 business days

Allow up to4

7 business days

South Australia

Most arrive within3

2 business days

Allow up to4

3 business days

Tasmania

Most arrive within3

1 business day

Allow up to4

3 business days

Victoria

Most arrive within3

2 business days

Allow up to4

4 business days

Western Australia

Most arrive within3

3 business days

Allow up to4

7 business days

Interstate

Latest domestic updates

Price changes - effective 1 March 2021

1 February 2021

On 1 March 2021, price changes will take effect for some of our products and services, including domestic parcels and international parcels and letters.

Price changes for PO Boxes

4 January 2021

On 1 February 2021, price changes will take effect for Post Office Boxes, common boxes, private bags and locked bags.

Delays may occur due to restrictions across Greater Sydney

21 December 2020

Parcel deliveries may be delayed due to new COVID-19 restrictions across Sydney’s Northern Beaches and greater metropolitan area. We’ve put in place additional safety measures to protect our people and customers – and these may affect delivery times given the record-high parcel volumes currently being processed. We’ll provide further updates as soon as we can.

Letter deliveries – temporary changes to delivery frequencies in metro areas

12 August 2020

Current operating constraints and COVID-19 restrictions mean we’ve had to temporarily change our delivery frequencies. 

Express Post guarantee temporarily suspended

16 April 2020

Express Post is still our fastest postal option, but current operating constraints mean we can’t guarantee next-business-day delivery right now.

Metropolitan collection times – temporary changes 

6 April 2020

We’ve brought forward our collection times for all metropolitan postal services including regular letters, Express Post and Parcel Post. 

1 Domestic delivery times for Express Post and Parcel Post reflect recent past performance and are indicative of our current performance, but not a guarantee of future performance. All delivery times are based on the number of business days items take to arrive following the day of posting. The actual delivery speed will depend on where in each state/territory the item is being posted from/to, and the level of restrictions and congestion in our delivery network at the time of posting.

2 The Express Post next-business-day delivery network operates between capital cities (excluding Darwin, and CBD only in Perth) and some major centres. Items sent to addresses outside this network will travel by the fastest available transport, but won’t be delivered on the next business day.

3 Between 8 February 2021 and 21 February 2021, at least 70% of items arrived within this time.

4 Between 8 February 2021 and 21 February 2021, at least 95% of items arrived within this time. 

5 Delivery time estimate is based on low volumes and may be less reliable.