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Insights shaping the future of eCommerce

Dive deep into generational shopping habits, regional shifts, key trends and the role of agentic AI in the future of eCommerce.  

32%

32% would choose one retailer over another if they offered out-of-home collection.1 

75%

3 in 4 shoppers say that a good delivery experience makes them shop online more often.1 

85%

85% of businesses are taking steps to prepare for a future powered by AI agents.1 

Discover more eCommerce trends           

Explore customer shopping insights.

Smarter shipping solutions to help you scale

We're the trusted delivery partner for thousands of businesses offering a range of customer-focused delivery options.  

  • Simplify shipping with platform integrations

    Connect your store to trusted shipping platforms to automate labels, streamline workflows and scale operations, while offering a better customer delivery experience. 

  • Expand delivery choice with collection points

    Offer your customers more choice at checkout with access to 5,000+ collection points nationwide to reduce missed deliveries and improve convenience.   

  • Enhance your customer delivery experience

    Give your customers flexibility and convenience, with trusted tracking, easy parcel returns and handy collection points that improves their experience and supports business growth.

Discover how top businesses succeed

Explore practical blogs, guides and success stories to help shape your own eCommerce story.

eCommerce Sale Event Calendar

Get the dates, insights and tools you need to turn every eCommerce sale event into a growth opportunity for your business.

September 2026 Event Calendar

View full July to December calendar (PDF 5MB)

06

Father's Day

Gifts for dads cover a wide range of categories. To spark inspiration, consider creating gift guides or ready-made bundles. 

09

9.9 Super Shopping Day (SE Asia)

One of Southeast Asia’s biggest online shopping events features large discounts and flash sales, with the best deals landing at midnight. If you already ship to this region, it’s a natural fit for a geo-targeted promotion.

10

R U OK? Day

A national reminder to check in with others, this is a day for genuine connection and care. Use R U OK? Day as an opportunity to show your values and build community.

26

AFL Grand Final

It’s one of the biggest sporting moments on the Australian calendar, where family and friends gather for backyard BBQs and viewing parties. Tap into finals fever by promoting your team merch and entertaining essentials in the lead-up.

28

King's Birthday (WA)

This public holiday is a reliable retail moment for electronics, homewares and outdoor products in WA. Consider geo-targeting West Aussies with offers aligned with a long-weekend.

Fuelling success: what our business customers are saying

1 Australia Post eCommerce Report 2026