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A collection point is a place where your customers can collect their parcels. Find out how and why you should offer collection points at checkout.
Read transcript
Video: The Australia Post logo sits at the top of a red screen. A blonde woman sits under the text, "eCommerce Jargon Busters: Australia Post Collection Point."
Audio: Woman: An Australia Post collection point is just some bloke pointing you towards your parcel.
Video: The woman reads from a card that has an Australia Post logo on the back. Later, the text she's reading is typed onto a red background.
Audio: Woman: An Australia Post collection point includes Parcel Lockers, a Post Office, or PO Boxes, and are used by online shoppers when their home or business address isn't a convenient delivery option. To offer this at checkout, a widget is integrated into your website.
Video: The woman shrugs.
Audio: Woman: Sounds great. I could definitely use it on my website.
Video: Before a red background a microphone hovers over a stool. An Australia Post card lies on the stool. Text reads, “eCommerce Jargon Busters. [Jah-gawn bust-uhz] noun + plural noun.”
The Australia Post logo appears just above the stool.
What is a collection point?
Australia Post has 5,000+ collection points around Australia, including Parcel Lockers, Post Offices and PO Boxes. These collection points give your customers convenient, alternative delivery options for when their home or business address isn’t suitable.
How do I offer collection points for delivery?
Here’s how you can offer collection points at checkout:
- If you’re using eParcel, add our widget to your website, which adds a simple search box at checkout so customers can pick their preferred option for parcel collection
- If you have a Shopify eCommerce site, you can easily integrate collection points at checkout by installing the free Australia Post Collect Shopify app.
Why should I offer collection points?
Offering more options for parcel collection is proven to improve first time delivery rates and boost the customer experience. Today’s online shoppers expect convenience, with 69% of them wanting to choose how they receive and collect parcels at checkout.1
Want to save money on parcel sending?
The more you send with MyPost Business, the more you save. In fact you can save up to 40% off domestic parcels and up to 35% on international parcels.
This article was originally published on 30 November 2023 and has been updated with new information.
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1 Source: Australia Post Omnibus FY26 aggregate