Sometimes a parcel can’t be delivered, so it needs to be returned to sender. What does this mean for your business?
Video: The Australia Post logo sits at the top of a red screen. A grey-haired man sits under the text, "eCommerce Jargon Busters: Return to Sender."
Audio: Man: Return to sender. Ah, that's what happens to my love letters.
Video: The man laughs then reads from a card that has an Australia Post logo on the back. Later, the text he's reading is typed onto a red background.
Audio: Man: If a parcel can't be delivered to the correct person, it can be labeled "return to sender" and sent back to the sender at no cost.
Video: The man fidgets with the card.
Audio: Man: No cost to return it, that's great.
Video: Before a red background a microphone hovers over a stool. An Australia Post card lies on the stool. Text reads, “eCommerce Jargon Busters. [Jah-gawn bust-uhz] noun + plural noun.” The Australia Post logo appears just above the stool.
If a parcel can’t be delivered, it can be returned to you labelled with ‘return to sender’.
Return to sender is different to a customer returning an item in line with your returns policy.
Returning an undelivered parcel gives you a chance to work out the best next step for getting your customer’s order to them.
There are a few reasons a parcel might not be able to be delivered, including:
In cases like those listed above, the parcel is labelled ‘return to sender’ and will be sent back to you.
When you send a parcel to a customer, always make sure your return address is clearly labelled.
From automating label creation to booking parcel pickups, MyPost Business is designed to help eCommerce businesses save time and money.
