Exclusive partner content from the eBay Australia Seller Team
As the most-visited shopping site in Australia,1 we know how important postage is to the shopping experience. That’s why we’re sharing our top tips for delivering a great experience for your buyers, so you can keep bringing them back for more.
We know buyers like options when getting their items delivered. We recommend offering a range of postage options to your buyers to give them choices depending on the type of purchase.
For example, some buyers like free postage as they are looking for value, while some buyers are willing to pay for express postage on urgent purchases. It’s hard to know when someone is looking for value and when they’re looking for speed, so it’s best to give buyers the choice.
Did you know you can easily link your MyPost Business account with your eBay account? It only takes a few clicks, and it means:
Tracking is quickly becoming an essential for online selling. Buyers expect to be able to follow their parcel’s journey from you to their home. And on eBay, we notice sellers who upload valid tracking data receive half the number of buyer claims.2
You have options for uploading your tracking data to eBay, depending on how you send parcels, to give your buyers more visibility of delivery.
If you use prepaid satchels, you can upload tracking data by scanning the postage label or Post Office receipt with the eBay app.
If you integrate your MyPost Business account with eBay, your tracking information is automatically uploaded and displayed to the buyer.
Make the world your buyer base on eBay by enabling international postage on your listings. You can choose which inventory you want to display to global buyers and offer an international postage option on those listings. They will then display in an international buyer’s search and show them a postage rate based on where they’re located.
If you want buyers to come back for more, it’s all about creating a great shopping experience. It starts before the buyer purchases the item: ensure your listings are clear, make your inventory stand out and ensure you promptly answer any questions buyers have.
Once the buyer has their item, it’s also important to respond to any post-transaction issues or queries. Work with the buyer to resolve any open cases in line with the requirements of the eBay Money Back Guarantee policy, and eBay will protect you against any false or unfair claims.
From automating shipping label creation to booking parcel pickups, MyPost Business is here to help eCommerce businesses save time and money every send.
1 https://www.similarweb.com/top-websites/australia/category/e-commerce-and-shopping/marketplace/
2 If you do not upload valid tracking information for your orders, you are 2x times more likely to receive an Item Not Received claim. (Based on all transactions on eBay.com.au from July 2020 to June 2021.)
