How it works

  1. Choose the start date and selected duration (1, 3, 6 or 12 months) of service
  2. Fill out your personal detail
  3. Verify yourself using Digital iD™
  4. Review and confirm your service
  5. Check out

Remember, the earliest start date of your Mail Redirection is 3 business days after your application is submitted so we have time to process it. We'll also confirm the commencement date with you upon completing your application and a confirmation letter in the mail.  

For parcels that are already on their way, find out how to redirect them.

Let us tell people you've moved

Getting your personal mail redirected? Give us the OK, and we’ll notify selected banks, insurers, government departments, energy providers and telcos of your new address.2

Apply for Mail Redirect

Redirect personal mail

Setting up a personal Mail Redirect online is easy and starts from as little as $30.803

Redirect business mail

Moving offices? Download an application form to apply in store.

To apply for a concession, download the Mail Redirection form or pick up a form in store. Complete the form and apply in store with the required proof of identity PLUS your concession card and a concession card for each applicant listed on the form.

Update an existing Mail Redirect service

Extend your Mail Redirect