For small and medium businesses
Are Parcel Lockers only worthwhile for larger retailers?
No. Small businesses can benefit from Parcel Lockers too. This can be their competitive advantage, since this delivery option, by its nature, offers higher customer satisfaction than many others. It’s a parcel waiting for the recipient, not the other way around – let the parcel do the waiting.
What’s a simple way to get started?
Make Parcel Lockers easy to find and select at checkout. Presenting the option clearly, i.e. showing the walking distance in minutes, helps customers understand that it’s convenient and easy.
Can Parcel Lockers help reduce delivery enquiries?
Yes. Lockers help reduce delivery-related complaints and most importantly, give customers full control, however their schedule may change during the day.
Are Parcel Lockers good for discreet or special deliveries?
Yes. Nothing is left on the doorstep and there's no need for a neighbour or housemate to take it in. The customer collects privately, in their own time – which matters for gifts, surprises or anything personal. Read how Knobby, a subscription underwear brand, have seen Parcel Locker usage grow.
How can Parcel Lockers support a better returns experience?
Depending on your returns setup, customers may be able to lodge eligible returns at a Parcel Locker. A simple self-service option allows a customer to drop off a parcel during a Sunday morning walk with the dog for example.
What’s a common mistake when first offering Parcel Lockers?
Making the option difficult to find or select. Keep the checkout journey clear and make it easy for eligible customers to choose a Parcel Locker.
