1 in 5 Australians - that's about 4 million of us - currently live with a disability. That's a big number, and one that's going to grow as Australia's population ages.

Some of the conditions that can make it hard for people to use the web include:

  • vision or hearing impairment
  • dementia
  • arthritis
  • attention deficit disorder
  • dyslexia

At Australia Post, we do our best to make sure everyone can easily access all of our information and services.

We’re continually testing and optimising both our current and new digital experiences to ensure they’re accessible for people with disability.

Our policy is for our websites and apps to be compliant to Level AA under the latest release version of the Web Content Accessibility Guidelines (WCAG) by the World Wide Web Consortium (W3C).  

Help us to be more accessible

Please let us know if:

  • you have a disability, and you're having trouble using one of our sites or apps
  • you've seen something we could improve for people using assistive technologies like screen readers

How to contact us