What is VOI?

To reduce the risk of property fraud, states across Australian are introducing verification-of-identity (VOI) legislation for transfers of property.

The VOI legislation applies to companies and people who are buying, selling and transferring property within WA, SA, VIC and NSW. This legislation places responsibilities on conveyancers, lawyers and mortgagees to verify their clients' identity.

How can Australia Post help?

We can make verifying your clients' identity easier, faster and safer. Using our vast network of participating Post Offices, we can send you electronic confirmation and documented proof of each identity check.

Why you need a VOI check

Transcript
Video Audio

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[Music plays and text appears: Helping you comply with VOI]

[Image changes to show montage of 'Auction' and 'For Sale' signs in residential area]

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[Image changes to 'sold' hand gesture]

[Image changes to various shots of conveyancing practitioner working in office]

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Male Voice Over: When it comes to your clients' needs, you don't just need to know "what's what"…

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[Images changes to montage of close-ups of customers' faces looking at the camera]

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… you also need to be certain of 'who's who'.

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[Image changes to Christine Corbett, EGM of Post Services, Australia Post]

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Christine Corbett: In order to reduce the risk of land title fraud, each state authority is introducing reforms for a new 'Verification of Identity' policy.

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ANIMATION - [Image changes to animation of a house with a 'For Sale' sign in front]

[A sticker reading '30 years' experience' appears on the sign]

[Another sticker reading 'Verification of Identity' appears on the sign]

[Another sticker reading '5 million ID related transactions per year' appears on the sign]

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Male voiceover: Australia Post has over 30 years' experience in identity verification and verify over 5 million identity transactions per year.

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[Another sticker reading 'Nearly 1500 participating Post Offices' appears on the sign]

[Image changes back to footage of customers being served at a Post Office]

[Image changes to montage of close-ups of customers' faces looking at the camera]

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Plus, with the largest retail network in Australia we can now make it much easier, faster and safer for you to conduct verification of identity - or 'VOI' - checks on your valued clients.

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[Images changes to sequence of man sending email to client]

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It's such a simple process. You provide your unique VOI form to your client.

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[Image changes to show client walking into a Post Office]

[Images changes to show client handing over paperwork to Australia Post staff member]

 

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Your client then visits an Australia Post outlet to be verified.

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[Image changes to show client handing over ID to Australia Post staff member]

[Image changes to show sequence of Australia Post staff member scanning and copying documents]

[Image changes to show sequence of Australia Post staff member taking client's photo]

[Image changes to show sequence of client signing document]

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Australia Post checks, scans and encrypts the relevant documents, takes the client's photo and witnesses their signature.

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[Image changes to sequence of man at his desk, checking emails]

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Australia Post will digitally notify you when a VOI Report has been completed by your client.

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[Image changes to show close up of computer screen scrolling through the completed VOI report]

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Finally, all your completed VOI Reports are accessible through your Australia Post portal.

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[Image changes to Marcus Liley: Conveyancer, Personalised Settlements]

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Marcus Liley: We have a form that is provided by Australia Post, specially tailored for our business.

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ANIMATION

[Image changes to animation showing a buyer/seller and their VOI form]

[VOI form and ID documents slide across to an Australia Post employee]

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We then send it out to our clients and they go into the Australia Post and use that to commence the process.

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ANIMATION cont.

[Completed VOI form slides from Australia Post employee, through computer icon and ends at a lawyer]

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Dion Dosualdo: So registering is just so easy. The ability just to register easily and efficiently is just fantastic for them.

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[Image changes to Marcus Liley]

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Marcus Liley: That's the real benefit of the Australia Post service, is that it's a truly national service.

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[Image changes to montage of exterior shots of Post Offices]

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Dion Dosualdo: If you think about it, 98% of the population live within the vicinity of an Australia Post outlet.

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[Image changes to Dion Dosualdo, Executive Officer, Australian Institute of Conveyancers - WA]

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It's convenient for everybody involved, whether it be conveyancers - my members, or my member's clients.

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[Image changes to Marcus Liley]

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Marcus Liley: We chose Australia Post to provide our verification of identity service because of trust.

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[Image changes to montage of exterior shots of heritage Post Offices]

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Dion Dosualdo: Australia Post were here in the beginning when it comes to verification of identity.

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[Image changes to Dion Dosualdo]

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They really understand all the issues, the complexities, because they understand what verification is all about.

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[Image changes to Christine Corbett]

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Christine Corbett: Meeting every client in person to comply with the mandatory VOI standard may be difficult and time consuming. Our specialist service can help you meet your obligations without you having to verify your client's identity.

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ANIMATION

[Image changes to animation of a house with a 'For Sale' sign in front]

[A sticker reading 'Federal Govt. Business Enterprise' appears on the sign]

[Another sticker reading 'Indemnity and fidelity insurance' appears on the sign]

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Male Voice Over: Australia Post is a Federal Government Business Enterprise backed by professional indemnity and fidelity insurance.

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[Image changes to footage of client paying in Post Office]

[Image changes to show Australia Post staff member handing over completed form]

[Image changes to sequence showing Australia Post staff member closing transaction and the client leaving the store]

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So ask Australia Post about their government-compliant, user-friendly Land Titles 'Verification of Identity' service.

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[Images changes to montage of close-ups of customers' faces looking at the camera]

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It's the safest, smartest way to know who's who.

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[Music finishes] [Australia Post logo and text appears: "Visit auspost.com.au/landtitles"]

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  • * When completing a Property Exchange Australia (PEXA) Participation Agreement, the person/s authorised to execute documents on behalf of your organisation must have their identity verified in a face-to-face meeting. For more information, visit the PEXA website.