Coronavirus: Network impacts and delivery delays

Find detailed information and FAQs about network and service impacts that may affect the delivery of your item. 

Temporary suspension of Priority Letters

Due to the significant impacts of COVID-19, the Priority Letters service is temporarily suspended from 1 June 2020 until 1 July 2021.

 

Please note: web page and documents may not yet reflect this change.

Express Post next business day guarantee temporarily suspended

Express Post is still available, and will continue to be prioritised as the fastest postal delivery option for customers, but may not always meet the next business day delivery standard.

What are the delivery speed options?

Services
Service Delivery speed Coverage
Express Post parcels and Express Post letters

Delivery speed

Next business day delivery

Coverage

The Express Post next business day delivery network covers 80% of Australian business addresses, private addresses and Post Office Boxes.


Next business day service operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside capital cities, next business day service is to and from townships only.


If your item is for an address outside the Express Post next business day network, we'll use our fastest available transport links, but it won't be delivered the next business day.

Parcel Post

Delivery speed

Delivery in 3 or more business days after posting

Coverage

Covers all of Australia.


Sending to same state:

Metro - up to 3 business days

Country - up to 5 business days


Sending interstate:

Metro - up to 3-6 business days, depending on lodgement and destination points

Country - Please ask at your local Post Office

Priority letters

Delivery speed

Due to the impacts of COVID-19, at Australia Post's request, regulatory changes were made by the Government to suspend the Priority service until 1 July 2021.

View information about bulk lodgements of Priority Mail.

Coverage

N/A

Regular letters

Delivery speed

5-7 business days after posting depending on lodgement & destination locations

Coverage

Covers all of Australia.

 

Sending to same state:

Up to 5 business days1

 

Sending interstate between:

Metro locations - up to 5 business days1

Metro & country locations - up to 6 business days1

Country locations - up to 7 business days1

Sending something overseas?

View international delivery times.

When are we open? Find out about public holiday services.

1 Days after posting.

2 Service to township only.

3 Saturday delivery is only available if you post your item on a Friday to an address within the same state in our Express Post Saturday Delivery network and meet the Express Post Saturday Delivery service conditions. This service will not operate on scheduled public holidays. If the public holiday falls on a Friday or Saturday, the next day of delivery (for Express Post items posted before closing time on the business day before the public holiday) will be the next business day after the public holiday.

4 Next business day delivery to roadside addresses or offshore islands is not guaranteed.

5 Service to Mail Centre Post Office Boxes only.