Making returns easy

Did you know that you can return your parcels at any time that’s convenient for you, day or night?

With over 20,000 drop off locations Australia wide, including Post Offices, Free 24/7 Parcel Lockers and Street Posting Boxes, you can find a convenient location that suits your schedule.

How to prepare your parcel for return:

1. Read your retailer's return policy

Your retailer may have provided instructions, otherwise try checking their website for their return policy.

If your item meets their requirements, you’re good to go.

2. Pack and label your item

Your retailer may have supplied a prepaid return label, or instructions on how to buy or download one.

If not, you can purchase a prepaid label or satchel at a Post Office.