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Return your parcel within Australia

  • 1. Retailer's return policy

    Read any provided instructions, or check your retailer’s website for their return policy.

    If your item meets their requirements, you can prepare your parcel.

  • 2. Pack and label your item

    Your retailer may have supplied a prepaid return label, or instructions on how to buy or download one.

    If not, you can purchase packaging and pay for postage online with a free MyPost account, or at your local Post Office.

  • 3. Drop off your parcel

    Choose from 20,000+ convenient drop-off locations around Australia, including Post Offices, free 24/7 Parcel Lockers and street posting boxes.

    You can access 15,000+ of these locations 24/7.

Choose a drop-off location

  • Post Offices

    • 4,000+ Post Offices across Australia
    • Maximum weight is 22kg and maximum length is 105cm
    • Parcel scanned when dropped off and receipt provided

  • Street posting boxes

    • 15,000+ street posting boxes across Australia
    • Maximum weight is 7kg and maximum length is 35cm
    • Tracking provided if you use one of our prepaid satchels, or print an online postage label with a free MyPost account.

  • 24/7 Parcel Lockers

    • 1,500+ free 24/7 Parcel Lockers at convenient locations nationwide
    • Maximum weight is 16kg and maximum length is 50cm
    • Parcel scanned when dropped off and confirmation email sent

Frequently asked questions

View more FAQs

1 Terms and conditions apply. Parcels must be appropriately packed in either a prepaid satchel or mailing box, or a satchel with a postage label. Parcels must be under 16kg and no larger than 35 x 44 x 61cm in size. Letters and standard mail are not accepted. Express Post guarantee does not apply to parcels sent using a Parcel Locker. Please refer to the full terms and conditions for further details.