Managing your card

Managing your Load&Go card online or with the Load&Go App is a breeze.

  • Manage your card anywhere, 24/7
  • Reload funds easily
  • Manage your Load&Go cards in one place
  • Check balances, recent transactions and change your PIN 
  • Block or lock your registered card if lost, stolen or you suspect card fraud

How to reload your card

Load funds on your card, in-store at a participating Post Office or with internet banking.

How to check your balance

Lost your PIN?

You can manage your PIN online, by SMS or by phone.

How to make a purchase

Reclaiming unused funds

Has your card expired or been closed?

If it's registered and hasn't been lost or stolen, you can access any unused funds (just check our terms and conditions for any fees or charges).

All reloads are made in Australian Dollars ($AUD) and subject to card load and balance limits.

Card and product issued by Heritage Bank Limited ABN32 087 652 024 AFSL 240984 Australian Credit Licence 240984. Australian Postal Corporation ABN 28 864 970 579 (AR No. 338646) is the distributor of the card and is an Authorised Representative of Australia Post Services Pty Ltd ABN 67 002 599 340 (AFSL No. 457551). It is important for you to consider whether this product is right for you and to read the Product Disclosure Statement and the Financial Services Guide (PDF 132kB) before purchasing your card.