As of 3 June 2019, Load&Go Reloadable cards will no longer be available to new customers.

You will be able to continue using your existing card as normal and still reload in store or via internet banking. However, your card will no longer be renewed upon expiry.

Card fees and limits

Fees & limits

Feature/service

Fee (AUD)

Card and transaction fees

Initial purchase

Fee

$6.95 plus mandatory initial load amount of $20 minimum, eg. this will be $26.95

Reload fee 

Fee

FREE

Monthly / annual fee 

Fee

FREE

Transaction fee for purchases 

Fee

$0.09 per purchase transaction (9 cents), capped at $0.99 per month (30 days starting from the date of the first transaction).

Does not apply to ATM withdrawals. 

Maximum weekly ATM withdrawal limit (subject to available balance and individual ATM operator limits)

Fee

$250

Foreign currency conversion fee

Fee

3% of AUD transaction value

Card replacement or closure fee

Fee

FREE

Management and service fees

Online balance and transaction history fee (online and app)

Fee

FREE

Getting your PIN via SMS or phone (automated voice service)

Fee

FREE

Unauthorised transaction enquiry fee

Fee

$20

Payable only for a request to investigate an unauthorised transaction where the transaction is subsequently found to have been authorised.

SMS servicing fee

Fee

$0.25(excludes balance and transaction enquiries)

Phone servicing fee 

(online is free)

Fee

Automated voice service- no charge.

Call centre operator may incur a $4 fee.

Calls regarding lost or stolen cards, fraud concerns or complaints will not incur a fee.

Unclaimed funds on expired cards

Fee

$1 per month until zero or funds are claimed.

Card limits

Minimum load amount

Fee

$20

Maximum load amount

Fee

$999