Home isn’t your only delivery address

Not home to sign for your parcel? Use Parcel Collect to send it to a participating Post Office instead.1 Extended opening hours at participating Post Offices make it easy to collect your parcel when it suits you.

Find a participating Post Office

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Why collect from a Post Office?

  • Over 3,600 participating Post Offices in convenient locations nationwide1
  • Choice of the most convenient participating Post Office1 each time
  • Email and SMS notifications when your parcel is ready for collection
  • Extended opening hours at participating Post Offices to make pick up easier

How Parcel Collect works

1. Get a free MyPost account

Sign up for a MyPost account to set up and manage your contact details, delivery and notification preferences. You’ll be given a 10-digit Australia Post Customer Number (APCN).

Review our Identity requirements FAQ to learn which documents are needed to sign up for Parcel Collect.

Download our free mobile app to track your parcels and access delivery options.

2. Find a Post Office

Search for Post Offices nearby and select 'Parcel Collect' as the location type.

Choose a location from the list and click 'Use for deliveries'.

Verify your identity with Digital iD™ then save the Parcel Collect address.

3. Shop online

Enter your chosen Parcel Collect address at the checkout.

This is a personalised address with your APCN.

Prefer checking out with PayPal? Add your chosen Parcel Collect address to your account settings.

4. Collect your parcel

We’ll send you an SMS and email when your parcel arrives at your chosen Parcel Collect location.

Drop by to collect it within the next 10 business days. Just show us the SMS or email and your ID at the counter.

1 Terms and conditions apply. Collection time limits apply. Items must be lodged with Australia Post to be delivered to a participating Post Office. Trading hours may vary. You have 10 business days to collect your parcel once it has arrived at a Parcel Collect (Post Office) location. Post Offices will accept parcels up to 22kg and not greater than 105cm in one dimension. Letters and standard mail that can be delivered to your letterbox, including Express Post letters, will not be accepted. Please refer to the full terms and conditions for further details.

2 Track events will vary depending on the service used and how your item is lodged and delivered. Learn more about our tracking service.